Create Cloud Dies and needs reinstall

New Here ,
May 07, 2021 May 07, 2021

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Almost daily I have to reinstall Creative Cloud App after Lightroom freezes and dies.    I don't understand what is going on.    I have Windows 10 a brand new Acer computer bought from B&H supposed to work great with CC.    Yet there's a constant problem.

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Adobe Community Professional ,
May 08, 2021 May 08, 2021

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

If this doesn't help we need more informations about your environment and your issue.

Which operating system do you use?

Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

 

When Lightrroom will be freezing?  Please decribed more detailed.

Do you get an error message? If yes, please post the exact message or an screenshot. 

insert graphic mini.png

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