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Create Cloud "need of repair" every day

Community Beginner ,
Sep 10, 2020 Sep 10, 2020

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Hello, I'm experiencing this common issue of Creative Cloud breaking every time my iMac wakes up from sleep or restarts. All Adobe software and files crash and I have to re-download and install Creative Cloud each time. I lose an hour or two of productivity each time this happens. I see this is a very common problem. I haven't seen any solutions that seem to apply to me yet, and I'm not a computer tech. Can someone help me chase this down, or is it just an Adobe bug. My laptop does not have this issue. Thank you.

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correct answers 1 Correct answer

Community Expert , Sep 11, 2020 Sep 11, 2020

it sounds like you have some older 32 bit app/installers on your problematic computer.

 

try a clean install or google this problem. i've seen other posts about mac os 10.15 users having this problem.


clean install:


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

...

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Community Expert ,
Sep 11, 2020 Sep 11, 2020

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it sounds like you have some older 32 bit app/installers on your problematic computer.

 

try a clean install or google this problem. i've seen other posts about mac os 10.15 users having this problem.


clean install:


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

 

 

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Community Beginner ,
Sep 14, 2020 Sep 14, 2020

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Really appreciate your reply, kglad. I'll try these steps as soon as I can and report back here. Thank you for taking the time and providing the links. 

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Explorer ,
Jan 15, 2021 Jan 15, 2021

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Hi,

I am experiencing the same problem since two weeks but with windows 10. I have to reinstal creative cloud once or two times a day spending one or two hours.   

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Community Expert ,
Jan 16, 2021 Jan 16, 2021

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something on your computer is causing the problem.  likely culprits are av, anti malware, cleaners etc

 

in any case, reinstall may be unnecessary.

 

try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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