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Creative Cloud 2020 errors crashing apps

New Here ,
Mar 01, 2020

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Hello,

 

Since i've installed all the last version of AE and Media encoder and Premiere, these progs are crushing down at every start, and the only message i get is from AE :

Last log message was: <4304960832> <DS> <5> GPU Sniffer result: 110

 

I already restarted my laptop a few times and actually even tried to re-install previous versions of these programs... doesn't work anyway... And the weirdest thing is that Photoshop or Illustrator are working well.

 

My configuration :

MacBook Pro Retina mid-2015
Mac os Catalina 10.15 

2,8 GHz Intel Core i7 four cores

16 Gb 1600 MHz DDR3

NVIDIA GeForce GT 750M 2 Go
Intel Iris Pro 1536 Mo

 

Here is a part of the error report :

 

Process: After Effects [4999]
Path: /Applications/Adobe After Effects 2020/Adobe After Effects 2020.app/Contents/MacOS/After Effects
Identifier: After Effects
Version: 17.0.2 (17.0.2)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: After Effects [4999]
User ID: 501

Date/Time: 2020-03-01 22:31:01.067 +0300
OS Version: Mac OS X 10.15 (19A602)
Report Version: 12
Anonymous UUID: 0B28DB75-9208-DD0C-AA75-4467369A58DC

Sleep/Wake UUID: B5A0514E-A663-4505-A525-9681659E6771

Time Awake Since Boot: 9600 seconds
Time Since Wake: 8600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000018b404126
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Bus error: 10
Termination Reason: Namespace SIGNAL, Code 0xa
Terminating Process: exc handler [4999]

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Creative Cloud, Installation

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Creative Cloud 2020 errors crashing apps

New Here ,
Mar 01, 2020

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Hello,

 

Since i've installed all the last version of AE and Media encoder and Premiere, these progs are crushing down at every start, and the only message i get is from AE :

Last log message was: <4304960832> <DS> <5> GPU Sniffer result: 110

 

I already restarted my laptop a few times and actually even tried to re-install previous versions of these programs... doesn't work anyway... And the weirdest thing is that Photoshop or Illustrator are working well.

 

My configuration :

MacBook Pro Retina mid-2015
Mac os Catalina 10.15 

2,8 GHz Intel Core i7 four cores

16 Gb 1600 MHz DDR3

NVIDIA GeForce GT 750M 2 Go
Intel Iris Pro 1536 Mo

 

Here is a part of the error report :

 

Process: After Effects [4999]
Path: /Applications/Adobe After Effects 2020/Adobe After Effects 2020.app/Contents/MacOS/After Effects
Identifier: After Effects
Version: 17.0.2 (17.0.2)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: After Effects [4999]
User ID: 501

Date/Time: 2020-03-01 22:31:01.067 +0300
OS Version: Mac OS X 10.15 (19A602)
Report Version: 12
Anonymous UUID: 0B28DB75-9208-DD0C-AA75-4467369A58DC

Sleep/Wake UUID: B5A0514E-A663-4505-A525-9681659E6771

Time Awake Since Boot: 9600 seconds
Time Since Wake: 8600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000018b404126
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Bus error: 10
Termination Reason: Namespace SIGNAL, Code 0xa
Terminating Process: exc handler [4999]

Topics

Creative Cloud, Installation

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308

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Adobe Community Professional ,
Mar 01, 2020

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Most likely a permissions problem.  See this solution.

https://community.adobe.com/t5/premiere-pro/app-crashes-on-launch-after-macos-catalina-update-how-to...

 

Nancy O'Shea, ACP
Alt-Web.com

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