Creative Cloud 4.0.0.185 stil misbehaving

[drmoss_ca]

When this update installed, I had high (100-200%) CPU usage with fans going and a hot computer (MacBook Air running 10.12.3).

I did the usual routine of using CC to uninstall my apps, uninstalled CC, Used the CC Cleaner, restarted, downloaded CC Desktop, and reinstalled the apps. After another restart things quietened down.

I had to restart today because of an update to some other software. As soon as I started up again, I had the same problem with heat, fans and Adobe Desktop Service hogging the CPU. So I'm doing it all over again. Currently downloading PS. I cannot be doing this every time I happen to restart the computer! This all began with an update to CC this last week. Surely it can be fixed?

[drmoss_ca]

And doing the thing again didn't fix it this time. If I force quit Adobe Desktop Service it quietens down for a bit, but then the process respawns and off we go again.

[Vimal_Varshney]

Hi drmoss_ca ,

I have dropped you a personal message. Please respond.

Thanks,

Vimal

[a.tamazov]

Hello,

After СС self-updating to version 4.0.0.185, the Activity Monitor shows a high CPU usage by Adobe Desktop Service, the computer warms up and the fans are very noisy. Few days ago I completely reinstalled the system and Adobe CC, but problem persists.

Mac OS X 10.12.3

Thanks!

[Ludion]

This is still a problem as well for me. if you ever got the solution, please explain / notif me, thanks !

[drmoss_ca]

Adobe has a fix, so I expect they will be pushing it out shortly. Works for me. Thanks to Vimal for his help!

[a.tamazov]

Good. But now it is very difficult to work, my PowerBook heats up after several minutes of work.

[drmoss_ca]

Try turning off 'Show OS Notifications' in CC preferences - it appears in five places, the General prefs pane and each of four Creative Cloud panes. This seems to be a workaround for now.

[solaris23]

Still same problem after turning of "Show OS Notifications" in all prefs panes.

[torbjørnn98565826]

I am using Creative Cloud 4.0.0.185 on a MacBook Pro (late 2016 running MacOS 10.12.4). Adobe Desktop Service steals computer CPU resources, the fan turns to full speed and you can use the Mac for frying eggs. I would like to use the Mac for photos (Lightroom and Photoshop), not as a kitchen utility. Please update CC.

[Vimal_Varshney · Accepted solution]

Hi drmoss_ca, a.tamazov , Ludion , solaris23 , torbjørnn98565826​,

This issue is fixed in latest version of Creative Cloud 4.0.1.188. You can download the latest version from https://creative.adobe.com/products/download/creative-cloud

Thanks

[torbjørnn98565826]

Thanks a lot. I downloaded Creative Cloud 4.0.0.188. My problems are solved.

[synergist]

Thank you. This 4.0.1.188 update solved it for me as well. This same problem inspired me to make three support phone calls and one online chat, including a call just this afternoon where the tech promised my ticket was being escalated and someone would contact me "in the next 24 to 48 hours" — just like the call last week, after which, of course, no one from Adobe contacted me. You might want to let your support personnel know that someone at Adobe is a) aware of the problem, and b) working on a fix. Just a thought.

If I could also just suggest that the next time you release an update to the software that is pretty much the core of the Adobe business model, you test it on your own computers instead of shortening the life of my motherboard and fan and those of your many loyal (and still paying) customers first. Cheers.

[Vimal_Varshney]

Thank you for your feedback. I am forwarding this to our support personal.

We do test our application on multiple machines with different configurations. But I am sure you will appreciate with millions of users it is a challenge to simulate every machine state. Having said that it is not an excuse, and feedback from users like you helps us in getting better.

Thanks.