Creative cloud Adobe updates not installing

Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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I got a notification that I have updates available, but when I go to the Apps page online nothing happens when I click any of the Update buttons.

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 18, 2021 Jun 18, 2021
Desktop software updates would come from your Creative Cloud desktop app.  Which app did you attempt to update? Does your computer meet the min-system requirements to handle new updates? Check each one. - https://helpx.adobe.com/creative-cloud/system-requirements.html

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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I thought that was the basic information. Photoshop, Illustrator, InDesign, XD, Lightroom, and Camera Raw will not update on my iMac (Retina 5K, 27-in, late 2015, Big Sur v. 11.4). No error message, but the update buttons do nothing. I have not had this problem previously. I'm not a computer expert, so I don't know what else to say about it. 

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Thanks but that didn't work. It gave me an error message saying I couldn't uninstall it because I also have Macintosh Office on my system. I can't figure this out! I wonder if I need to uninstall all of my CC apps individually.

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Desktop software updates would come from your Creative Cloud desktop app.  Which app did you attempt to update?

 

Does your computer meet the min-system requirements to handle new updates?

Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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I will check, thanks.

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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That was the issue! Thanks so much. I simply had to unsync a bunch of Dropbox files.

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