Creative Cloud All Apps plan however not all apps are displayed to download on MacOs

New Here ,
Jun 26, 2021 Jun 26, 2021

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Hi, I have a Creative Cloud All Apps plan however I'm not able to download/install all the apps ie. Dimensions. Currently running the latest version of macOS Big Sur 11.4 and all my apps are up to date.

 

See screenshots of intalled and available to install apps attached.

 

Anyone has insight in this issue?

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Creative Cloud, Installation

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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your computer must meet specs (in part, check your cpu), Dimension system requirements (adobe.com)

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Thanks @kglad, I seem to have the minimum required specs to run Dimensions (see screenshot attached).

However thanks @Nancy OShea seems like Dimensions is not yet supported on Big Sur:

https://helpx.adobe.com/download-install/kb/macos-big-sur.html

 

Appreciate the help guys!

e

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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your graphics card doesn't meet specs.

 

you might be able to see that specific issue if you try to install directly from adobe's website instead of going through the cc app, All Apps | Adobe Creative Cloud

 

kglad_0-1624888208741.png

 

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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Also see the help articles below as they pertain to Creative Cloud apps on Big Sur and Apple Silicon (M1) chip computers.

https://helpx.adobe.com/download-install/kb/macos-big-sur.html

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 27, 2021 Jun 27, 2021

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Yes I can't access Adobe Acrobat Pro - it's not visible on the list but is supposed to be in the subscription.

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LEGEND ,
Jun 27, 2021 Jun 27, 2021

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You first screen shot shows Acrobat DC - which is Acrobat Pro.

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Adobe Community Professional ,
Jun 27, 2021 Jun 27, 2021

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@troonly1 are you the same person as @erwinbindeman ?

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New Here ,
Jun 27, 2021 Jun 27, 2021

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No my name is Ian Clowes.

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LEGEND ,
Jun 27, 2021 Jun 27, 2021

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Well, I assumed you were the same person. So, what is in YOUR list, troonly1? Did you make the same mistake?

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Adobe Community Professional ,
Jun 27, 2021 Jun 27, 2021

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start your own thread if you're not the same user as the op.  you're just confusing an already confused thread caused by multiple responders starting at different points in the help process.

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