Creative Cloud and InDesign - Won't Install

[Conor5C09]

Hi,

I have signed up for a free trial of InDesign and neither it, nor Creative Cloud, will install.

It keeps going back and forth between the two pages below:

I have temporarily disabled my Firewalls based on advice given to similiar questions, but it hasn't solved the issue.

Would appreciate any help.

Thank you.

Conor

[KanikaS]

Hi there, 

Would you mind sharing details about the OD version you are on? 

Are you still facing the same issue? 

Thanks 

Kanika 

[Conor5C09]

Hello Kanika,

Thank you for your reply.

I am using Windows 10, 64-bit.

I managed to download Creative Cloud by using a zip files, as described here - https://helpx.adobe.com/ie/download-install/kb/creative-cloud-desktop-app-download.html

However, now I have another issue.

When I click on the Creative Cloud app on my desktop, it won't allow me to sign-in, and it gets stuck on "Loading Creative Account...". After a few minutes, it arrives here:

I click "Sign In", and the process starts again. It doesn't allow me to sign in at any stage.

Thanks.

Conor

[alexis5C55]

I have been having the same issue since this morning (but mine is with a purchased version). Hopefully we get some help.

[Conor5C09]

Glad to hear I'm not the only one! Yes, hopefully we do.