Creative Cloud and InDesign - Won't Install

New Here ,
Jan 18, 2021

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Hi,

 

I have signed up for a free trial of InDesign and neither it, nor Creative Cloud, will install.

 

It keeps going back and forth between the two pages below:

 

Conor5C09_0-1610982025517.png

 

Conor5C09_1-1610982108743.png

 

I have temporarily disabled my Firewalls based on advice given to similiar questions, but it hasn't solved the issue.

 

Would appreciate any help.

 

Thank you.

 

Conor

 

 

TOPICS
CC FAQ, Creative Cloud, Installation, New user

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Adobe Employee ,
Jan 18, 2021

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Hi there, 

Would you mind sharing details about the OD version you are on? 

Are you still facing the same issue? 

 

Thanks 

Kanika 

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New Here ,
Jan 18, 2021

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Hello Kanika,

 

Thank you for your reply.

 

I am using Windows 10, 64-bit.

 

I managed to download Creative Cloud by using a zip files, as described here - https://helpx.adobe.com/ie/download-install/kb/creative-cloud-desktop-app-download.html

 

However, now I have another issue.

 

When I click on the Creative Cloud app on my desktop, it won't allow me to sign-in, and it gets stuck on "Loading Creative Account...". After a few minutes, it arrives here:

 

IMG_20210118_155157.jpg

I click "Sign In", and the process starts again. It doesn't allow me to sign in at any stage.

 

Thanks.

 

Conor

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New Here ,
Jan 18, 2021

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I have been having the same issue since this morning (but mine is with a purchased version). Hopefully we get some help.

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Conor5C09 AUTHOR LATEST
New Here ,
Jan 18, 2021

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Glad to hear I'm not the only one! Yes, hopefully we do. 

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