Creative Cloud App installer disappears after "Initialising Installer" stage

New Here ,
Mar 24, 2014 Mar 24, 2014

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I recently had to reboot my laptop to its settings for 4 days ago, and ever since then I cannot seem to download CC app at all.

I don't even get an error message, the installer just disappears after the Initialising Installer stage.

I have tried using the uninstaller tool, but when I try to reinstall the same thing happens.

This is very frustrating. I did not expect to have to pay for the CS6 products and to not be able to download the software itself.

I pay monthly for this service and the more days I go unable to download the software seems frankly a waste of my money.

Your help would be much appreciated.

Thank you.

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 18, 2015 Apr 18, 2015
For Windows : Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.Open Adobe folder and delete folders named Adobe Application Manager and OOBE.Important : Navigate to C:\Program Files (x86)\Adobe.Open Adobe folder and if present delete Adobe Creative Cloud folder. Then try to install Creative Cloud desktop application.

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Adobe Community Professional ,
Mar 25, 2014 Mar 25, 2014

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New Here ,
Mar 31, 2015 Mar 31, 2015

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This doesnt work. It just starts the download and then disappears. I have tried the cleaner tool and reboot the computer and nothing happens. I need the software for my work everyday, so this is a big problem for me!

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Adobe Employee ,
Mar 31, 2015 Mar 31, 2015

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Jannemaki have you utilized the steps listed in Error: "Failed to install" | Creative Cloud Desktop to reinstall the Creative Cloud Desktop application?  If not please feel free to update this discussion regarding any of the listed steps.

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New Here ,
Apr 18, 2015 Apr 18, 2015

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I am having this same problem. Did you figure it out? Today I had to reboot my computer to a week or so ago. I try to download creative cloud and it just disappears. I have restarted my computer countless times. I am unable to download the cleaning tool because it won't let me progress with out a disk in the driver. Please help if you figured it out!

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Adobe Community Professional ,
Apr 18, 2015 Apr 18, 2015

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For Windows :

Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Important :

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder.

Then try to install Creative Cloud desktop application.

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New Here ,
Apr 19, 2015 Apr 19, 2015

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Thank you Brucgovn. That worked!

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New Here ,
May 01, 2015 May 01, 2015

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What about for Mac. I'm having the same issue after having to replace the hard drive in my MacBook Pro.

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Adobe Community Professional ,
May 01, 2015 May 01, 2015

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Grace,

just to confirm again , may I ask whether the installation bar progress and disappears in the middle?

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New Here ,
Jul 02, 2015 Jul 02, 2015

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I am having this issue on a mac. It disappears in the middle. Has anyone found a solution?

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Adobe Community Professional ,
Jul 02, 2015 Jul 02, 2015

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New Here ,
Nov 10, 2016 Nov 10, 2016

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Thank youooooouuuuuououoouoouuuuu!! So much!! I had been stumped for hours on this one. Thank you. Somethings seem so simple when explained but in reality, they aren't.

Thanks again!

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Adobe Community Professional ,
Apr 19, 2015 Apr 19, 2015

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I am very happy to hear that . You are welcome.

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Adobe Employee ,
Jul 02, 2015 Jul 02, 2015

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New Here ,
Feb 03, 2016 Feb 03, 2016

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I tried to rectify this for ages and after running all the cleaner tools and deleting adobe application manager, i redownloaded it here Macintosh  and then when i reinstalled, it jumped to auto-update downloaded and installed CC desktop - finally have it working again!!

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New Here ,
Sep 02, 2016 Sep 02, 2016

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I just used this link, downloaded Adobe Applications Manager, and then reinstalled CC through the CC Installer. It worked! Thank you. I was sweating bullets for about an hour until I found this thread on the forum. Mucho Gracias!

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New Here ,
Feb 03, 2016 Feb 03, 2016

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You are awesome, I was just sitting here, furious at the program. 

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New Here ,
Dec 25, 2017 Dec 25, 2017

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Thanks!!!!!!!!!!!

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New Here ,
Feb 09, 2021 Feb 09, 2021

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i dont have anyOOBE files

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