Creative Cloud app is damaged and needs repairing every day even after repairing previous day

Community Beginner ,
Dec 29, 2020

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Hi guys

 

I'm running iMac with Big Sur.

 

Ever since upgrading to Big Sur I constantly have a error issue upon Creative Cloud app opening when my mac boots up. Stating that Creative Cloud app is damaged, and needs repairing, this is a daily issue, even after repairing a few times.

 

Really annoyed as Adobe CC is a expensive annual cost and shouldn't have these basic bugs, especially as googling the issue, lots on Mac/PC users are experiencing the same issues.

 

Has anyone found a fix to this yet pls?

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Creative Cloud app is damaged and needs repairing every day even after repairing previous day

Community Beginner ,
Dec 29, 2020

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Hi guys

 

I'm running iMac with Big Sur.

 

Ever since upgrading to Big Sur I constantly have a error issue upon Creative Cloud app opening when my mac boots up. Stating that Creative Cloud app is damaged, and needs repairing, this is a daily issue, even after repairing a few times.

 

Really annoyed as Adobe CC is a expensive annual cost and shouldn't have these basic bugs, especially as googling the issue, lots on Mac/PC users are experiencing the same issues.

 

Has anyone found a fix to this yet pls?

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Creative Cloud

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Dec 29, 2020 0
Adobe Community Professional ,
Dec 29, 2020

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it's not cc.  it's something on your computer.

 

typically that's av, antimalware, file cleaners or anything else you use to keep your computer "tidy".

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Dec 29, 2020 1
Community Beginner ,
Dec 29, 2020

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But this never happened before Big Sur upgrade. I do have cleanmymac
installed, however that been running on my mac with Adobe CC for past two
years without any issues

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Dec 29, 2020 1
Adobe Community Professional ,
Dec 29, 2020

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if that's true (the problem was caused by your big sur upgrade), why would you think it's an adobe problem?

 

in any case, google the problem and solutions, and make sure you have the most recent cc:

 

ccd.png

 

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Dec 29, 2020 0
Community Beginner ,
Dec 29, 2020

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If its' a Big Sur issue, then its a Adobe one. Why would you not test your
products are suitable to run on the latest platforms before releasing
updates?

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Dec 29, 2020 0
Adobe Community Professional ,
Dec 29, 2020

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these are user-to-user forums.  i'm not an adobe employee.

 

there are known issues with big sur and adobe apps (but not the one you have) which are all over adobe.com.  here are the basics,  Can I run my Adobe apps in macOS Big Sur?

 

if you want to discuss with adobe support, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Dec 29, 2020 1
LEGEND ,
Dec 29, 2020

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Quote:

But this never happened before Big Sur upgrade.

End Quote:

 

Well There You Go.

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Dec 29, 2020 0
Adobe Employee ,
Dec 29, 2020

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Pritapal0D045, to add to Kglad's response, Cleanmymac is a perfect example of a utility that is periodically tidying your computer by removing or modifying files.

 

For your next steps, I would recommend you temporarily discontinue the use of Cleanmymac. If you find that the repeated damage to the Creative Cloud desktop app stops, please contact the manufacturer of Cleanmymac to confirm the utility settings.  

 

If the damage does not stop, then you will want to review any other utilities that are run and have the ability to modify or remove files on the computer.  Reviewing a list of the login items can aid you in discovering the misconfigured application/utility.  Please see https://support.apple.com/en-hk/guide/mac-help/mh15189/mac for info on locating and adjusting the settings for Apps that open when you log in.

 

Regarding known issues with macOS 11 (Big Sur), please review and bookmark https://helpx.adobe.com/download-install/kb/macos-big-sur.html and will be kept up to date for any errors encountered using the new Mac operating system.

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Dec 29, 2020 1