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Creative Cloud app loads then freezes with empty dialog box.

Community Beginner ,
Nov 13, 2013

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When I click on the create cloud app in the tray or launch it from the menu the app loads, then a small empty dialog box appears with a small creative cloud logo in the middle. Then nothing happens. I can't close the window and nothing responds. I have to force the application closed.

The system is running a fresh copy of windows 8.1 and a fresh installation of adobe creative cloud.

The only thing i did was change my adobe account password after requested to.

The applications I have installed still work but I can't add anything or update any of the apps.

This is what it looks like.

cc.jpg

Community Beginner
Correct answer by Kayvan | Community Beginner

I updated the client from here

https://creative.adobe.com/products/creative-cloud

and it fixed the issue.

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Creative Cloud

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Creative Cloud app loads then freezes with empty dialog box.

Community Beginner ,
Nov 13, 2013

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When I click on the create cloud app in the tray or launch it from the menu the app loads, then a small empty dialog box appears with a small creative cloud logo in the middle. Then nothing happens. I can't close the window and nothing responds. I have to force the application closed.

The system is running a fresh copy of windows 8.1 and a fresh installation of adobe creative cloud.

The only thing i did was change my adobe account password after requested to.

The applications I have installed still work but I can't add anything or update any of the apps.

This is what it looks like.

cc.jpg

Community Beginner
Correct answer by Kayvan | Community Beginner

I updated the client from here

https://creative.adobe.com/products/creative-cloud

and it fixed the issue.

TOPICS
Creative Cloud

Views

21.5K

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Nov 13, 2013 0
Adobe Employee ,
Nov 14, 2013

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Hi Kayvan,

Please navigate to C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it. Right click on CC destop and run as admin. Try to sign in and let me know if the issue still persists.

Regards,

Romit Sinha

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Nov 14, 2013 2
Community Beginner ,
Nov 14, 2013

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Hi Romit Sinha,

I followed your instructions, and deleted opm.db. I ran CC as administrator and it did ask me to re-enter my user name and password, but the same problem occurs.

The only change that occured since it stopped working was windows update which applied the following updates,

Security Update for Windows 8.1 for x64-based Systems (KB2862152)

Security Update for Windows 8.1 for x64-based Systems (KB2876331)

Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2888505)

Cumulative Security Update for ActiveX Killbits for Windows 8.1 for x64-based Systems (KB2900986)

Security Update for Internet Explorer Flash Player for Windows 8.1 for x64-based Systems (KB2898108)

Windows Malicious Software Removal Tool for Windows 8, 8.1 and Windows Server 2012, 2012 R2 x64 Edition - November 2013 (KB890830)

Update for Windows 8.1 for x64-based Systems (KB2887595)

Security Update for Windows 8.1 for x64-based Systems (KB2868626)

Regards,

Keyvan

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Nov 14, 2013 0
Community Beginner ,
Nov 22, 2013

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Hi Romit,

Is there any update with regards to this issue?

Regards,

Kayvan

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Nov 22, 2013 0
Community Beginner ,
Nov 22, 2013

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I updated the client from here

https://creative.adobe.com/products/creative-cloud

and it fixed the issue.

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Nov 22, 2013 0
New Here ,
Nov 14, 2013

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Having exactly the same issue,

Win8 64bit

No new programs or changes made to CC program. Please fix this asap

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Nov 14, 2013 0
New Here ,
Nov 16, 2013

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Same problem here - Win 8.1, 64 bit...

Adobe, you have to get off your collective butts and fix this problem!

(Not you, Romit, you've been very helpful to me in the past - this is a programmer problem )

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Nov 16, 2013 0
Enthusiast ,
Nov 18, 2013

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Same type of problem Win7 64 but when the CC app loads I get a never ending blue circle (of death). Tried everything. Uninstall, Adobe Cleaner, Deleting OOBE folder & files. All this with a "tech" (and I use that term very, very loosely) and I still have this problem. It happened with the latest update to the CC App.

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Nov 18, 2013 0
New Here ,
Aug 03, 2014

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Same here too.

I end up having to remove CC Desktop from Control Panel/Programs and re-install.  happened on both my machines.  What a bloody waste of my time.

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Aug 03, 2014 0
New Here ,
Nov 18, 2013

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Same problem here: W8.1 64bit

Please fix this!

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Nov 18, 2013 0
Explorer ,
Nov 18, 2013

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Similar issue... I follwed the instructions in another post, namely:

1. uninstalled CC desktop app, rebooted

2. downloaded, reainstalled latest CC desktop app

3. deleted entire set of preference files in OOBE folder

4. relaunched adobe CC desktop, logged in fine. Then I just get blue spinning wheel... been like this for an hour. I can get to the "apps" tab, but not the home tab, I can't set my folders, nor see the fonts tab. It seems I'm having connectivity issues with the cloud part? My internet access is working fine, btw. Is this service giong over an unusual port that a firewall might block. I'm not blocking outgoing connections, mind you, so I'm perplexed.

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Nov 18, 2013 1