Creative Cloud app reports it is damaged an needs reinstalled on an almost weekly basis on Mac

Explorer ,
Apr 28, 2021 Apr 28, 2021

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I'm rather weary of this nagging problem with Adobe's CC app on Mac OS 11. Almost weekly or bi monthly, when booting the late model iMac running Big Sur, the startup of CC fails and it says I must redowndload and reinstall. The process is automated, which it does, and I can continue, after the 10 minute delay this causes. I've very tired of this strange behavior.

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Cloud storage web assets, Libraries

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Adobe Community Professional ,
Apr 29, 2021 Apr 29, 2021

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something on your computer (eg, av, antimalware, cleaner, defragger) is corrupting your adobe cc app files.

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Explorer ,
May 06, 2021 May 06, 2021

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Yes. That would be called Mac OS 11 Big Sur. I don't intend to remove it, however. So I'd really prefer Adobe to fix their application so that it doesn't have this problem. An identical installation still running latest Mac OS 10.15 does not exhibit this. There are not differences between the two installations other than the operating system. So the culprit is a bug in Creative Cloud that somehow is initiated in this particular setup that does not show up with the older OS. Savvy?

 

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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Hi @jeffreym,

Suggest you read the Known Issues related to Big Sur & M1 chips.

https://helpx.adobe.com/download-install/kb/macos-big-sur.html

 

Also make certain your computer exceeds the new system requirements and you have a Mac user profile with full administrative permissions to write to files on your hard drive.  Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

 

This is not Adobe technical support.  This a public user forum.  Unless you see a red STAFF badge beside the person's screen name, you're not speaking with an Adobe employee here.  We are unpaid forum volunteers and product users like you.

 

I use Win 10 and have no problems running Creative Cloud services.  But each system is different.  If you continue to have problems, please reach out directly to tech support via phone or online chat. 

Good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Jun 01, 2021 Jun 01, 2021

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Thanks, Nancy. I am not using M1 and the 2019 iMac I'm using far exceeds the minimum requirements and yes, it doesn't have this issue on my Windows 10 computer either. Just since Big Sur was installed. The bug report was filed some time ago. Just disappointed it's taking so long to fix, and others are experiencing this as well. We just let the reinstall happen which takes a couple minutes is all. Just a nuisance.

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Last month I suggested you reach out to Adobe Tech Support.  What did they tell you?

https://helpx.adobe.com/contact.html

 

Alternately, phone support M-F during normal business hours.

https://helpx.adobe.com/contact/phone.html

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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if it's something adobe might fix in a future release, then just wait.  posting here won't speed that release.

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Explorer ,
Jun 01, 2021 Jun 01, 2021

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I knew all that and posted in case someone had an actual work around. Nothing suggested thus far even applies to this situation, so I suppose I can wait for them to resolve it with an update of some kind and deal with the irritation a while longer. I've been an Adobe customer since the early 90's and was a formal beta tester for a few years so I know how to reach their technical support and did file the bug report which they acknowledged. It just did it again and it's become a routine weekly reinstall and doesn't take very long to do.

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