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Creative Cloud app stuck load loop. Prompts repair> unable to because of "error" please reinstall

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Sep 17, 2020

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I've tried all of the fixes in the help section. First time paying for a membership and I've not been able to use it for one sec. Help

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

check cc specs to make sure your computer is compatible, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

do a clean cc install following each applicable step in the following order:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Activation, Creative Cloud

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Creative Cloud app stuck load loop. Prompts repair> unable to because of "error" please reinstall

New Here ,
Sep 17, 2020

Copy link to clipboard

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I've tried all of the fixes in the help section. First time paying for a membership and I've not been able to use it for one sec. Help

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

check cc specs to make sure your computer is compatible, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

do a clean cc install following each applicable step in the following order:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

TOPICS
Activation, Creative Cloud

Views

37

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 17, 2020 0
Adobe Community Professional ,
Sep 17, 2020

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check cc specs to make sure your computer is compatible, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

do a clean cc install following each applicable step in the following order:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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