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Creative Cloud App updates are slow

Explorer ,
Jan 08, 2018

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Trying to update Apps through Creative Cloud (from 2017 to 2018) is mind-numbingly slow. Windows 10, fast computer, plenty of RAM. Nine hours to update Photoshop 2018 and 20% of Illustrator - running evening/overnight. Tested internet download speed at 66.78MB. Allowed security pass through, then just turned off security and still super slow. I logged out and closed CC app, rebooted, yadda yadda. SLoooow

Am successfully downloading from Download Creative Cloud apps

Any ideas whey CC App is suddenly slow or if I'm doing something wrong (after having worked fine for ... ever)??

Thanks

Thanks kglad. I have access and my internet speed is fast (according to Charter speed app), so I don't think that's the issue.

I have been downloading from individually from Download Creative Cloud apps and the speed is very reasonable .... but that is a hassle for all my apps (download, unzip, etc.)

Still very slow through the CC app ...

thanks

Paul

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Creative Cloud App updates are slow

Explorer ,
Jan 08, 2018

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Trying to update Apps through Creative Cloud (from 2017 to 2018) is mind-numbingly slow. Windows 10, fast computer, plenty of RAM. Nine hours to update Photoshop 2018 and 20% of Illustrator - running evening/overnight. Tested internet download speed at 66.78MB. Allowed security pass through, then just turned off security and still super slow. I logged out and closed CC app, rebooted, yadda yadda. SLoooow

Am successfully downloading from Download Creative Cloud apps

Any ideas whey CC App is suddenly slow or if I'm doing something wrong (after having worked fine for ... ever)??

Thanks

Thanks kglad. I have access and my internet speed is fast (according to Charter speed app), so I don't think that's the issue.

I have been downloading from individually from Download Creative Cloud apps and the speed is very reasonable .... but that is a hassle for all my apps (download, unzip, etc.)

Still very slow through the CC app ...

thanks

Paul

TOPICS
Creative Cloud

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3.1K

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Jan 08, 2018 0
Adobe Community Professional ,
Jan 08, 2018

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update rate is a function of your internet connect to the secure adobe servers and the server speed.  it's not clear what you used to test your speed but this would be more accurate,  http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Jan 08, 2018 1
Explorer ,
Jan 08, 2018

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Thanks kglad. I have access and my internet speed is fast (according to Charter speed app), so I don't think that's the issue.

I have been downloading from individually from Download Creative Cloud apps and the speed is very reasonable .... but that is a hassle for all my apps (download, unzip, etc.)

Still very slow through the CC app ...

thanks

Paul

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Jan 08, 2018 0
Adobe Community Professional ,
Jan 08, 2018

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you're welcome.

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Jan 08, 2018 0
Adobe Employee ,
Jan 08, 2018

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Jan 08, 2018 1
New Here ,
Mar 17, 2020

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adobe is a terrible company when it comes to their cloud services. downloads and update take forever and make it impssible to be functional. Get it togeather Adove cause you will lose buisness.

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Mar 17, 2020 1