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Creative Cloud application for mac won't sign in Mac OS X 10.10.3, Download assistant won't sign in. Download assistant won't sign in

Mentor ,
Jun 16, 2015 Jun 16, 2015

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Haven't used Creative Cloud nor Download assistant in a while.

Creative Cloud is Stuck See: https://vimeo.com/130875488

Also only way I can quit it is to quit everything and Restart.

Also, Download assistant won't sign in

DownloadAssistant.png

Application versions are:

DownloadAssistant Version.png and Adobe Creative Cloud.png

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correct answers 1 Correct answer

Adobe Employee , Jun 16, 2015 Jun 16, 2015

Hi Phillip,

Please try the steps below:

1) Uninstall the Adobe CC desktop app (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

2) Install the latest version of Adobe creative cloud from the link: Creative Cloud Help | Creative Cloud for desktop


Regards,

Sheena

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Adobe Employee ,
Jun 16, 2015 Jun 16, 2015

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Hi Phillip,

Please try the steps below:

1) Uninstall the Adobe CC desktop app (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

2) Install the latest version of Adobe creative cloud from the link: Creative Cloud Help | Creative Cloud for desktop


Regards,

Sheena

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Mentor ,
Jun 16, 2015 Jun 16, 2015

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Okay I got Creative Cloud to work.  Has the Download Assistant been Retired. Its still doesn't sign in. It still has an error. DownloadAssistant.png

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Adobe Employee ,
Jun 17, 2015 Jun 17, 2015

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Yes. It has been retired.

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