Creative Cloud apps stuck on login loop

[cosheaowl]

I am logged in as the admin on OSX 10.11.3 CC version 3.4.3.189, but can no longer use the apps as its asks me to login on a loop, as described here

https://helpx.adobe.com/creative-cloud/kb/signed-out-sign-in-required-error-248.html

Adobe Application Manager opens and says sign in required (terms and conditions for trial software), clicked sign in

please wait a moment message

screen thank you, creative cloud will no be licensed for , click continue, application manager closes, photoshop icon appears for split second in toolbar and goes back to application manager asking me to sign in.

I've tried opening Photoshop from the CC launcher in the toolbar, and also from the Applications directory.

I've tried deleted opm.db inside /library/application support/adobe/oobe/ restarted, same issue.

I've also tried quitting these activites before deleting the opm file

https://forums.adobe.com/message/7647093#7647093

Tried setting the permissions on the Adobe folder inside Application Support to Read & Write for everyone, including sub files.

I enabled the root account, logged in, uninstalled all Adobe programs and used Creative Cloud Cleaner tool to wipe everything away. I also used CleanMyMac 3 to delete anything else Adobe related.

As the root user I downloaded Creative Cloud again, went to open Photoshop and still have the same login loop.

I have wasted many hours on this and I'm unable to use the software any more, so this is having an impact on my ability to work.

If anyone has any suggestions I'd love to hear them.

I feel like its an Adobe server side issue, as I've done everything I can my end, the problem started happening when I made a change to my subscription.

My support case number is 0187454998

Thanks

[brettm93589370]

What if you no longer remember "sign in using the Adobe ID and password that was used to purchase the subscription"?  This is an insane amount of steps...

[Dotoki2]

If you forgot the password there is a possibility to send by email password reset link and you can change the password.

Adobe ID account and sign-in troubleshooting

[brettm93589370]

I have not forgotten my password.  But the one I used when I initially installed/subscribed to the software, that one I have forgotten.  This was suggested as necessary to escape the log in loop.

[Dotoki2]

Now I understand. This sentence "sign in using the Adobe ID and password that was used to purchase the subscription" is a little wrong formulated. Please use your current Adobe ID and current password which is assigned to your account.

[saraj86882067]

This worked perfectly thankyou!

[wiesjek80597793]

In my case it turned out I had a few entries in my hosts file that were probably the cause, like:

# 127.0.0.1 practivate.adobe.com

# 127.0.0.1 adobeereg.com

# 127.0.0.1 activate.adobe.com

# 127.0.0.1 activate-sea.adobe.com

# 127.0.0.1 wwis-dubc1-vip60.adobe.com

# 127.0.0.1 activate-sjc0.adobe.com

I don't know how these entries ended up here, this machine has never run pirated software, but does have an adblocker installed, but that should never be able to edit my hosts file. Anyway, the lines have to go.

(for mac users: open a hosts file by opening a terminal window and typing:

sudo nano /etc/hosts

(you will have to enter your password here)

Comment the possibly offending lines with a hashtag (like above) and save by pressing ctrl-X and choosing Y(es)

[dustnb50220895]

I just got through this issue.  I tried reinstalling, deleting, and updating the /etc files as mentioned, elsewhere.. I did that for both global /etc and also in my users /etc directory.

Hosts file was not an issue.

Finally, I created a new user on my Mac, logged in as that user, and was finally able to get past the perpetual login issue.  And now, I can also go back with my regular user and login.

I only had this issue with Adobe XD.  For some reason Photoshop was never an issue.