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Creative Cloud Badge [red dot on notifications] Conundrum

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May 16, 2020

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The badge system (?) / feature (?), for me, is one of the worst interface messes in the Adobe world. Creative Cloud in the menu is lit up by the badge about three times a week, but what it's signaling is anyone's guess. You hope it's an app update, but invariably it's not. Instead, it's your weekly guessing game. Is it a comment to one of you posts in the foums? Maybe. Is it a like on one of you posts in Behance? Probably not. You can't know. Even when you choose Support Community and log in, where clicking on your name from the popup menu shows no entry or request for your password (Mac/Safari) the alarm bell next to your name in the upper right isn't lit up. But there still could be a new post by someone on a thread you've been following or posted in.

 

I've had the alarm bell in the upper right of the Creative Cloud app lit up a few times in the last week, but the list it offers hasn't changed in over a month. I have a grabbag of things in the settings that I want notifications for, but then why not let me know which of those things is active?

 

I don't get how Adobe can light up the primary doorbell to a whole rich world of hard working developers and active users, but then have no one come to the door to answer it.

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Creative Cloud, Feature request

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Creative Cloud Badge [red dot on notifications] Conundrum

Contributor ,
May 16, 2020

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The badge system (?) / feature (?), for me, is one of the worst interface messes in the Adobe world. Creative Cloud in the menu is lit up by the badge about three times a week, but what it's signaling is anyone's guess. You hope it's an app update, but invariably it's not. Instead, it's your weekly guessing game. Is it a comment to one of you posts in the foums? Maybe. Is it a like on one of you posts in Behance? Probably not. You can't know. Even when you choose Support Community and log in, where clicking on your name from the popup menu shows no entry or request for your password (Mac/Safari) the alarm bell next to your name in the upper right isn't lit up. But there still could be a new post by someone on a thread you've been following or posted in.

 

I've had the alarm bell in the upper right of the Creative Cloud app lit up a few times in the last week, but the list it offers hasn't changed in over a month. I have a grabbag of things in the settings that I want notifications for, but then why not let me know which of those things is active?

 

I don't get how Adobe can light up the primary doorbell to a whole rich world of hard working developers and active users, but then have no one come to the door to answer it.

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Creative Cloud, Feature request

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May 16, 2020 0
Adobe Community Professional ,
May 16, 2020

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What is your problem?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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May 16, 2020 0
Contributor ,
May 16, 2020

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Replies like yours.

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May 16, 2020 0
Adobe Community Professional ,
May 16, 2020

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Why are replies like mine a problem?

 

I ask "What is your problem" because I couldn't understand what you are complaining about!

 

Do you complain about the forum?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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May 16, 2020 0
Contributor ,
May 16, 2020

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I'm complaining about the badge interface within the Creative Cloud app. That it is currently useless, but could be VERY useful to users if Adobe actually gave it a reason to live.

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May 16, 2020 0
Adobe Community Professional ,
May 16, 2020

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I don't see a "badge interface". I'm not sure to understand what you mean in what part of the CC.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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May 16, 2020 0
Most Valuable Participant ,
May 16, 2020

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In case you don't know, Adobe rents the forum software... so have very little control over how the forums work

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May 16, 2020 0
Contributor ,
May 16, 2020

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Of course. But sometimes Adobe reps do pipe in. And maybe someone knows something we don't and can offer a solution other than shutting off notifications. 

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May 16, 2020 0
Adobe Community Professional ,
May 16, 2020

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Adobe product engineers rarely if ever visit these user-to-user forums. 

 

To clarify terms, Badges are a community forum feature over which we have no control because as John said, this forum platform is rented from Lithium/Khoros.  Don't ask me what the Profile badges mean.  Personally, I couldn't care less about them.

 

Forum > Profile > BadgesForum > Profile > Badges

 

There are no Badges in Creative Cloud Desktop App.  However, there is a toolbar across the top.  See screenshot. 

image.png

The icons from left to right denote CC Preferences, Help, Adobe Fonts, Notifications, Creative Cloud Activity and My Account.

As is, I have no complaints with the toolbar.  It works fine for me.  However if you have an issue, feel free to submit bug & feature requests directly to Adobe where the product engineers will see them. 

https://www.adobe.com/products/wishform.html

 

Nancy O'Shea, ACP
Alt-Web.com

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May 16, 2020 0
Contributor ,
May 16, 2020

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1) I'm not looking for Mr and Mrs Adobe to come to my house and fix this. I merely mentioned that I've talked to Adobe reps via the forums, as an aside.

 

2) I don't care about those actual forum badges.

 

3) I'm talking about the red dot, called a badge by countless MacOS applications.

 

4) So, the red dot appears in the MacOS menubar where the Creative Cloud icon resides. It gets a very tiny red dot (badge) now and then, and it is mostly useless because most of the time when you activate the Create Cloud app to see why the dot is there, the badge—sorry, the red dot—give no indication of why it was there in the first place.

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May 16, 2020 0
Adobe Community Professional ,
May 16, 2020

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I'm starting to wonder if OCD behavior over the red dot is another pandemic symptom.  Maybe all this fuss will go away once the Covid-19 vaccine is approved :-).  Meanwhile, you can turn off notifications. And you can disable start-up of CC desktop app from your Mac system settings. Whatever works best for you.

 

Nancy O'Shea, ACP
Alt-Web.com

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May 16, 2020 0
Contributor ,
May 17, 2020

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Screen-Shot-2020-05-17-at-11.08.28-AM.png

It's quite simple: the inset is what we see (the dreded red dot); and the larger image is what we see when we click on it. 

 

Pointless feature. And a now pointless, flogged point.

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May 17, 2020 0
Adobe Community Professional ,
May 17, 2020

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