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Creative cloud blank screen on Mac

New Here ,
Feb 12, 2020

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Hi guys, I have been having this issue for the last two weeks at least and as a i need to update adobe xd and photoshop is getting quite annoying this problem.

 

Screenshot 2020-02-12 at 14.07.04.png

Sambocks, thanks for the clarification.  What version of macOS are you attempting to uses a Creative Cloud membership with?  

 

For your next steps, please implement the three solutions listed in http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.  If you do have to implement solution two, then make sure to locate and rename the correct OOBE folder.  This step is often skipped, which then leads to failure.

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Creative cloud blank screen on Mac

New Here ,
Feb 12, 2020

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Hi guys, I have been having this issue for the last two weeks at least and as a i need to update adobe xd and photoshop is getting quite annoying this problem.

 

Screenshot 2020-02-12 at 14.07.04.png

Sambocks, thanks for the clarification.  What version of macOS are you attempting to uses a Creative Cloud membership with?  

 

For your next steps, please implement the three solutions listed in http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.  If you do have to implement solution two, then make sure to locate and rename the correct OOBE folder.  This step is often skipped, which then leads to failure.

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Feb 12, 2020 1
Adobe Employee ,
Feb 12, 2020

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Manuntvg1994, sorry you are encountering a blank screen within the Creative Cloud desktop app.  Please see https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html for information on how to resolve this error.

 

Please update this public forum discussion, if you have any questions.

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Feb 12, 2020 0
New Here ,
Apr 05, 2020

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Sorry Jeff, I dont know wif you were paying attention there mate, but the title and the screenshot both refer to mac, your link is for Windows. Can you help out Mac users here please.

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Apr 05, 2020 0
Adobe Employee ,
Apr 06, 2020

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Sambocks, thanks for the clarification.  What version of macOS are you attempting to uses a Creative Cloud membership with?  

 

For your next steps, please implement the three solutions listed in http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.  If you do have to implement solution two, then make sure to locate and rename the correct OOBE folder.  This step is often skipped, which then leads to failure.

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Apr 06, 2020 1
New Here ,
Apr 16, 2020

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I've been having the same issues. I'm on Mac OSX 10.14.6 and get a blank screen when trying anything that has to do with Document Cloud. I've reinstalled Creative Cloud and Acrobat and still no resolve. 

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Apr 16, 2020 1
New Here ,
May 10, 2020

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I have this problem too on my mac. Another example of poor coding on Adobe's part, and poor support: still it isn't resolved.

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May 10, 2020 0
Adobe Employee ,
May 11, 2020

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Elco85, sorry you are encountering problems.  What type of Creative Cloud membership are you using?  Do you own and manage the computer and network that you are installing the software on, or is it owned by the organization you work for?

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May 11, 2020 0
Community Beginner ,
Jun 29, 2020

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Elco86 & ScoHutchinsion, I had same problems (and Adobe suggestion to remove the opm.db file on OOBE folder was moot because that file doesn't exist on my Mac). What I did do that worked, was Force Quit the Adobe CC app and then I went into Applications/Creative Cloud and launched the Uninstall Adobe Creative Cloud. Instead of directly uninstalling, it gives you the option to Repair. I chose to Repair and then it worked. I haven't rebooted yet to see if it holds, but it fixed it in the meantime. Hope that helps people out there because nothing else seemed to work! 

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Jun 29, 2020 1
Community Beginner ,
Jun 29, 2020

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PS Jeff_A_Wright: I still don't have an opm.db file in the OOBE folder, in case that's still a problem?

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Jun 29, 2020 0
Adobe Employee ,
Jul 06, 2020

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Jenc4d, if the Creative Cloud desktop app is installed and functioning then the OPM.db file will exist.  Please make sure you go to the correct OOBE folder as discussed in solution three of https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html.  Mac users in particular seem to gravitate to the hidden User Library and not the Root Library.  The OPM.db is only stored at /Library/Application Support/Adobe/OOBE as opposed to the User Library located at Users/<UserName>/Library/Application Support/Adobe.

 

Failure to locate and rename the OPM.db file can lead to solutions three and 4 being completed unsuccessfully. For direct assistance please begin a chat session at https://helpx.adobe.com/contact.html so that you can be guided through the process.

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Jul 06, 2020 0
Community Beginner ,
Jul 06, 2020

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Thank you, Jeff. I can try the chat session, but in case this clarifies for you, this is what I see when I go into the folder you're referring to (this is a pic of the folder and the subfolder, if I open the alias). Are you able to please comment, or should I go directly to chat session? Thanks again!

OOBE_folder_contents.pngPDApp_folder_contents.png

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Jul 06, 2020 0
New Here ,
Jul 26, 2020

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J'ai aussi ce problème.

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Jul 26, 2020 0
New Here ,
Aug 21, 2020

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I was facing the same problem till yesterday, adobe support does not know what to do, the best way to get rid of the white screen is to install "adobe creative cloud uninstaller" and when it installed, there will two options pop up 1. Repair, 2. Uninstall, Click on Repair. And you are done.

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Aug 21, 2020 1
Community Beginner ,
Sep 10, 2020

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Worked for me, too, AryanSED3! Thanks.

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Sep 10, 2020 0