Creative cloud bugs

New Here ,
May 18, 2021 May 18, 2021

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Hello.

There was a problem during the update of Photoshop, and now, Creative Cloud doesn't work anymore.

I tried to uninstall Photoshop to install it after, but the uninstall doesn't work. Creative Cloud try to repare itself everytime and doesn't work. I don't know what to do.

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Creative Cloud

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
May 19, 2021 May 19, 2021

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Thank you, I think I resolve the problem.

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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you're welcome.

 

which step was needed to remove the problem?

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New Here ,
May 29, 2021 May 29, 2021

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I uninstalled Photoshop and CC, restart my Mac, and install again.

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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thank you 

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