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Creative Cloud can't download all apps.

Community Beginner ,
Feb 16, 2020

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Hello,

I just bought the licensce Creative Cloud for business. When I download one app, it stays at about 21,5 %. All other apps kept hanging on about 9%. Can someone explain or help me why it isn't possible to download the desktopapps.

Thanks, kind regards,

MGM de Boer

 

[Edited from Apple iCloud to Adobe Cloud... Mod]

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Creative Cloud, Installation

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Creative Cloud can't download all apps.

Community Beginner ,
Feb 16, 2020

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Hello,

I just bought the licensce Creative Cloud for business. When I download one app, it stays at about 21,5 %. All other apps kept hanging on about 9%. Can someone explain or help me why it isn't possible to download the desktopapps.

Thanks, kind regards,

MGM de Boer

 

[Edited from Apple iCloud to Adobe Cloud... Mod]

Topics

Creative Cloud, Installation

Views

248

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Adobe Community Professional ,
Feb 16, 2020

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use a stable wired connection, if possible, and download/install one app at a time.

 

if that fails, suspend av and any antimalware programs that might block installation and start your cc app as an administrator.

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Community Beginner ,
Feb 17, 2020

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Hello Kglad,

I did check this, also tried without firewall activation, still not downloading full procent. Also app at one at the time.

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Most Valuable Participant ,
Feb 16, 2020

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iCloud is an Apple product https://www.apple.com/icloud/

 

Do you mean Adobe Creative Cloud?

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Community Beginner ,
Feb 17, 2020

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Yes, John.

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Adobe Community Professional ,
Feb 17, 2020

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suspend av and any antimalware programs that might block installation and start your cc app as an administrator.

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Most Valuable Participant ,
Feb 17, 2020

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Hi, please see this related thread discussing similar issues:

 

https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/td-p/10457210

 

You could read through all the suggestions given there first, and then see if any of them work for you.

 

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