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creative cloud cleaner tool (not responding)

New Here ,
Feb 22, 2020

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I want to remove all my old adobe programs. Because of facing troubles with downloading programs and the Creative Cloud.

Hanging at 21.5%. In earlier posts I saw you need to use the creative cloud cleaner tool. I downloaded it. Tried to uninstall programms (that doesn't seems to work right either.) And then using the creative cloud cleaner tool. But it doesn't work after a while its not responding. And needed to force Quit the application. Did this now for 5 times, after restarting the computer several times, but it's not responding and doesn't work. 

Please some tips!!

 

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Creative Cloud, Installation

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creative cloud cleaner tool (not responding)

New Here ,
Feb 22, 2020

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I want to remove all my old adobe programs. Because of facing troubles with downloading programs and the Creative Cloud.

Hanging at 21.5%. In earlier posts I saw you need to use the creative cloud cleaner tool. I downloaded it. Tried to uninstall programms (that doesn't seems to work right either.) And then using the creative cloud cleaner tool. But it doesn't work after a while its not responding. And needed to force Quit the application. Did this now for 5 times, after restarting the computer several times, but it's not responding and doesn't work. 

Please some tips!!

 

Topics

Creative Cloud, Installation

Views

93

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 22, 2020

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You need a computer that meets or exceeds the minimum system requirements to run Creative Cloud and your various other apps.  See links below.

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

You also need a computer user profile with full administrative level permissions to remove/install software.  If this is a Team or Enterprise account, talk to your IT dept for assistance.

 

If you recently upgraded to Mac Catalina, 32-bit uninstallers won't run.  You'll need to remove those apps manually or revert back to your previous OS.

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

 

Nancy O'Shea, ACP
Alt-Web.com

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