creative cloud cleaner tool (not responding)

New Here ,
Feb 22, 2020

Copy link to clipboard

Copied

I want to remove all my old adobe programs. Because of facing troubles with downloading programs and the Creative Cloud.

Hanging at 21.5%. In earlier posts I saw you need to use the creative cloud cleaner tool. I downloaded it. Tried to uninstall programms (that doesn't seems to work right either.) And then using the creative cloud cleaner tool. But it doesn't work after a while its not responding. And needed to force Quit the application. Did this now for 5 times, after restarting the computer several times, but it's not responding and doesn't work. 

Please some tips!!

 

TOPICS
Creative Cloud, Installation

Views

188

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 22, 2020

Copy link to clipboard

Copied

You need a computer that meets or exceeds the minimum system requirements to run Creative Cloud and your various other apps.  See links below.

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

You also need a computer user profile with full administrative level permissions to remove/install software.  If this is a Team or Enterprise account, talk to your IT dept for assistance.

 

If you recently upgraded to Mac Catalina, 32-bit uninstallers won't run.  You'll need to remove those apps manually or revert back to your previous OS.

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 24, 2021

Copy link to clipboard

Copied

I am having the same problem. Running Catalina 10.15.7 on a MacPro 2019. Just want to uninstall some old Adobe apps and seems the only way is with Creative Cloud Cleaner tool. Downloaded and installed fine, however, when I try to click on "Try Uninstall", nothing happens and when I click on "Clean Up now" it hangs up and is unresponsive and I have to Force Quit. It is not a problem with the computer or my permissions. Presumably, this tool is to allow me to uninstall these older Apps.

Any other ideas?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more