Creative Cloud Client lässt sich nicht installieren / Mac OS 10.15

Community Beginner ,
Nov 12, 2019

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Bisher hatte ich Lightroom Version 6. Habe jetzt das Abo abgeschlossen und vorher meinen MAC auf 10.15 Catalina upgedatet. Wenn ich den Creative Cloud Client installieren möchte, hängt dieser bei 5 %. Die Creative Cloud App bleibt bei 21,5 % hängen. Ich habe auch schon die Firewall ausgeschaltet und es noch mal versucht, geht aber auch nicht. Auch habe ich das Lightroom + Photoshop-Installationsprogramm direkt gestartet, dann kommt der Fehlercode 1. Auf meinem Windows-Notebook hat es einwandfrei funktioniert (hier allerdings kein Update sondern eine Neuinstallation). Hat jemand einen Tipp für mich?

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1 Correct Answer

Community Beginner , Jan 29, 2020
irise57890408 Community Beginner , Jan 29, 2020
Ja, war gar nicht so schwer. Die alten Adobe Programme mussten in den Papierkorb verschoben werden und danach ließ ich alles einwandfrei installieren. Ich hatte Lightroom 6 und eine ältere Version Photoshop Elements drauf. Nachdem diese im Papierkorb waren, ging es ganz einfach. Wenn du dir nicht ganz sicher bist, probiere den Adobe liveChat aus. Nach 10 Minuten konnte ich loslegen! Viel Erfolg!

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Enthusiast ,
Nov 12, 2019

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Hi Irise,

 

There seem to be some issues with Creative Cloud on Mac 10.15. If you haven't already, try the solutions in this help document. I know you mention turning off your firewall, but some of the other fixes may work.

 

If those do not help, some people have had success running the Adobe Creative Cloud Cleaner Tool to clean up old remnants on their computer that are interfering with the new installation.

 

Let us know if you still are unable to get the installation to work.

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Community Beginner ,
Nov 13, 2019

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Hi DelphiZoa,

many thanks for your answer. I've tested some of the solutions, but I can't install the Creative Cloud App or the Client. And I don't feel able to configure hardware firewalls or proxies because I don't know enough about it... 

I can load download the Apps but I can't install them. Is it a problem with Apple? Because it works on my microsoft laptop!

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Enthusiast ,
Nov 13, 2019

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Hi again,

 

Yes, the problem seems to be more commonly affecting people with Catalina on Mac. Did you try using the Creative Cloud Cleaner tool mentioned in my previous reply? It may remove conflicting or corrupted files that are preventing installation It also does not require a lot of computer know how to run. You can find more information in this help document.

 

If you already used the Cleaner Tool, let us know, and we'll go from there.

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Community Beginner ,
Nov 14, 2019

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Hi,

 

yes, I tried. I can download the creative cloud cleaner tool, but when I try to install it, I get a message "the creative cloud cleaner too.app can't be open, because Apple can't look in it for malware. This software needs to be updated. Please contact the developer"

I think its a problem with catalina 10.15...

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Enthusiast ,
Nov 14, 2019

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Hi Irise,

 

Okay, that error message helps. It's not a problem per se, but rather one of Catalina's security features. By default, OS 10.15 is set to allow installations only from Apple or "identified developers". It sounds like your system does not recognize Adobe and therefore blocks it. Here is an article from Apple on how to temporarily bypass those settings so your Creative Cloud can.... Scroll to the bottom to the section on "How to open an app that hasn't been notarized".

 

Long story short, if you go to System Preferences > Security & Privacy > General tab, you should see the uninstalled Creative Cloud app(s). Hopefully, you will see an option to "Open Anyway", which will allow everything to install.

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Community Beginner ,
Nov 17, 2019

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Hi again,

 

I‘m sorry, but unfortunately, this option also does not work. I havn‘t the button „open  anyway“ at I‘m at this point... 

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Enthusiast ,
Nov 17, 2019

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I'm sorry, but I'm out of ideas. It sounds like an issue with your operating system. Therefore, I would recommend contacting Apple customer support for options.

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New Here ,
Jan 29, 2020

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Hi Irise, Hast du das Problem lösen können. Mir gehts nämlich gerade ähnlich :-). Danke Lg

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Community Beginner ,
Jan 29, 2020

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Ja, war gar nicht so schwer. Die alten Adobe Programme mussten in den Papierkorb verschoben werden und danach ließ ich alles einwandfrei installieren. Ich hatte Lightroom 6 und eine ältere Version Photoshop Elements drauf. Nachdem diese im Papierkorb waren, ging es ganz einfach. Wenn du dir nicht ganz sicher bist, probiere den Adobe liveChat aus. Nach 10 Minuten konnte ich loslegen! Viel Erfolg!

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Enthusiast ,
Feb 01, 2020

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Danke für das Update.

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New Here ,
Dec 19, 2020

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Hallo, seit Monaten wurden die Fehler der Creativ Cloud nicht behoben. Ich habe den Adobe Acrobat DC aboniert und der kann nur über die Cloud installiert werden. Löschen der fehlerhaften Cloud und neuinstallation beginnt schon mit der nervenden Meldung "Es dauert ungewöhnlich lange versuchen Sie es erneut" Seit Wochen ist es mir nicht mehr möglich das Programm zu installieren. Die direkte Kontak Möglichkeit mit Adobe wurde wohlweislich deaktiviert damit man sich nicht beschweren kann. Begonnen hat das ganze Problem mit einer plötzlichen Startverzögerung von bis zu 10 Minuten bis das der Acrobat arbeitsbereit war. Nach der Deinstallation versuche ich nun seit Wochen vergebens die Neuinstallation. Eine echte Frechheit von Adobe das nach dem Kauf ihrer Programme die Insatallation nur mehr über die Fehlerhafte Cloud ermöglicht wird und jeder Kontaktversuch unmöglich gemacht ist. Es liegt nicht an meiner Internetverbindung den alle Prüfungen haben bis dato volle Leistung bestätigt. Offensichtlich liefert Adobe eine Mangehhaft programmierte Installationsdatei.

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