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Creative Cloud closing

New Here ,
Mar 07, 2020

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Why does Creative Cloud keep closing down, it's driving me crazy

Correct answer by Elividon | Community Beginner

This solved the logout problems for me.

As soon as I installed an application called Glasswire (after a clean Windows 10 installation), the logout problem appeared again.

  1. I uninstalled Glasswire, but no difference
  2. Restore Windows Firewall to defaults
  3. Reset Windows 10 network settings.
  4. Restart computer

 

That did the trick for me. I hope it helps anyone else. If you never used Glasswire, try to look for any other internet monitor/firewall applications and reset your network and firewall settings.

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Creative Cloud closing

New Here ,
Mar 07, 2020

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Why does Creative Cloud keep closing down, it's driving me crazy

Correct answer by Elividon | Community Beginner

This solved the logout problems for me.

As soon as I installed an application called Glasswire (after a clean Windows 10 installation), the logout problem appeared again.

  1. I uninstalled Glasswire, but no difference
  2. Restore Windows Firewall to defaults
  3. Reset Windows 10 network settings.
  4. Restart computer

 

That did the trick for me. I hope it helps anyone else. If you never used Glasswire, try to look for any other internet monitor/firewall applications and reset your network and firewall settings.

Topics

Creative Cloud

Views

255

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Adobe Community Professional ,
Mar 07, 2020

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What you you mean by Creative Cloud?

 

There is the Creative Cloud Desktop App and then there are individual programs like Photoshop, InDesign, Illustrator and the like.

What exactly is closing, which program.

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New Here ,
Mar 07, 2020

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It;s the Creative Cloud App on my computer. It keeps closing down and when that happens I lose all the fonts ect. that I have activated.

I keep having to log back in multiple times per day.

This has been going on for about a week and is VERY frustrating

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New Here ,
Mar 07, 2020

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While waiting for a reply, it closed down again

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Adobe Community Professional ,
Mar 08, 2020

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If the CC DTA is closing down it is not a Fault of the app itself. Tehre is something on your system that is causing it to close.

On my system that app is set to NOT Start with the system and on boot or reboot of my system and without the CC DTA starting at all any fonts I have loaded through it (That ARE NOT already Installed in the OS Fonts Folder) do not load.

But if I start the the CC DTA the fonts load and then when I shut the CC DTA down the fonts stay loaded.

So unless your complete system is restarting, and NOT loading the CC DTA, then even if the CC DTA closes the fonts should be available.

 

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New Here ,
Mar 08, 2020

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Obviously mine (Windows 10 BTW) is doing something different.

The fonts always deactivate if CC is not running.

 

I reinstalled that APP late last night so will see what it does today.

Thanks

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New Here ,
Mar 08, 2020

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Just checked and it is still OK after five hours, so this is the longest it has worked without disconnecting me. Suspect it is now fixed.

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Community Beginner ,
Apr 13, 2020

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I've got the same problem. Time after time CC DTA logs out what causes my CC fonts, CC libraries and CC file sync to stop. Sometimes it works for an hour. Other times CC DTA logs out every 5 minutes! I had many hours of support from Adobe already, but the problem keeps coming back. Even creating a new user for Window 10 and lauching CC DTA from that acccount didn't help.

 

Also, perhaps related. Premiere, After Effects and Indesign just closes at any random moment. I get the question, "Save project, Yes | No". I click yes, and the progam closes. Very annoying as well when this happens time after time. Attached a screenshot. Any ideas?premier close time after time.jpg

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Community Beginner ,
Jun 08, 2020

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This solved the logout problems for me.

As soon as I installed an application called Glasswire (after a clean Windows 10 installation), the logout problem appeared again.

  1. I uninstalled Glasswire, but no difference
  2. Restore Windows Firewall to defaults
  3. Reset Windows 10 network settings.
  4. Restart computer

 

That did the trick for me. I hope it helps anyone else. If you never used Glasswire, try to look for any other internet monitor/firewall applications and reset your network and firewall settings.

Likes

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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