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Creative Cloud Dektop App blank screen and shutdown

New Here ,
Feb 23, 2019

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When a Creative Cloud Dektop App opens it has just a white screen, refreshes itself multiple times and then shuts down without any errors. I tried deleting OOBE folder, Adobe has full permissions and I tired reinstalling multiple times (on Windows10), what can be the issue?

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Correct answer by kglad | Adobe Community Professional

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Creative Cloud Dektop App blank screen and shutdown

New Here ,
Feb 23, 2019

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When a Creative Cloud Dektop App opens it has just a white screen, refreshes itself multiple times and then shuts down without any errors. I tried deleting OOBE folder, Adobe has full permissions and I tired reinstalling multiple times (on Windows10), what can be the issue?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Creative Cloud

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Adobe Community Professional ,
Feb 23, 2019

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first, close your cc desktop app.

then, rename the opm.db file by:

    navigate to the OOBE folder.

    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

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New Here ,
Feb 23, 2019

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I did it already and still nothing

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Adobe Community Professional ,
Feb 23, 2019

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

delete your oobe folder

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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New Here ,
Feb 23, 2019

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I did this too, I deleted every cc, cleaned all files left, then desktop, run a cleaner through the computer to wipe out everything, and after restart tried installing again but it still shows just the white screen and then crashes

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Adobe Community Professional ,
Feb 23, 2019

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Feb 23, 2019

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ok, thank you for help and answering!

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Adobe Community Professional ,
Feb 23, 2019

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you're welcome.

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New Here ,
Apr 01, 2020

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Chat was no help.  They haven't heard of this issue.  I also experience the mouse flicker and Creative Cloud Application having a complete white screen.  Unbelievable.  When I shut down the Creative Cloud Application (Windows Task Manager) mouse stops flickering.  Has noting to do with the mouse, seeing this on other machines.

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New Here ,
Apr 02, 2020

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Hi, I have the same exact issue, if you possibly get to the bottom of this, please share how this can be fixed.

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New Here ,
Apr 02, 2020

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If you open Task Manager and close the Creative Cloud Application, the flicker stops.

 

I eneded up going into the Windows Startup settings and turning off Creative Cloud.

Seems to be fine now.  Hope this helps.

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New Here ,
Apr 08, 2020

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Hello,

 

I got the same issue too. Blank page after loading creative cloud. My solution is exiting cc and closing my drawing tablet's software using task manager. Then I opened back cc and now it works.

 

I also encountered an issue when trying to login. my email was not recognised so I did a second trip to close my drawing tab's software and I can login normally again.

 

PS: the drawing software is Huion Tablet. Sorry for my grammar. Hope it helps.

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New Here ,
Jun 29, 2020

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Hello masstapro,

 

I'm having the exact same issue as you're describing. Been looking for hours on how to fix it, with none of the "solved" answers actually solving it on my end.

 

Did you end up finding a fix?

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New Here ,
Jun 30, 2020

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Have been having this same issue for 3 months, none of the fixes listed above have solved it. I finally just gave up and just started using it on my second work computer, which unfortunately is not as robust as my primary.

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New Here ,
Jun 30, 2020

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Hi Trajan, I just had a chat with a support agent from Adobe who guided me through and it's working again. The issue was with Adobe credentials and application manager.


Cannot share the exact steps here, as they were too many, but I recommend reaching out, they helped me greatly!

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Community Beginner ,
Jul 05, 2020

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dude....just share the steps! you will be saving everyone on this forum a lot of time.

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New Here ,
Jul 06, 2020

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It's not a fixed series of steps. I spent over an hour on the chat with the support agent, trial and error, there were far too many steps for me to remember. I'd share the chat logs, but they're not in my support history. 

 

What we did: run the Adobe cleaner tool, delete a bunch of folders (e.g. OOBE), remove the credentials, reinstall application manager, run tool again, reinstall adobe creative cloud.

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New Here ,
Jul 06, 2020

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Based on your comments I figured it out myself. The following is what I did, use at your own risk. If this makes you squeamish call Adobe support and tell them this is what you need to do and have them do it for you.


Open Control Panel > Credentials Manager > Windows Credentials

 

Scroll down to Generic Credentials

Remove the following:
Adobe User Info (Part 1)
Adobe User Info (Part 2)
Adobe User OS Info (Part 1)

 

I did not need to restart or re-install anything. Once I deleted these I opened Acrobat, I (finally) got the screen prompting me to log into my account and boom I'm in like Flynn.

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New Here ,
Aug 03, 2020

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Yes! Finally.

I was going crazy, with the white screen and the flickering mouse pointer.

I removed the credentials, reopened Creative Cloud and logged in. Solved!

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