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When I visit this page: https://creativecloud.adobe.com/apps/updates
it says: "Couldn’t load updates - Updates aren’t loading on the web right now. Try again later or open the desktop app and go to Updates there."
I found this page and the Uninstaller Tool to be helpful. Finally fixed my Creative Cloud on my own after an entire day of dealing with tech support, chat windows, and forums.
I downloaded the Uninstaller Tool and then clicked Repair and it fixed Creative Cloud that was installed.