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Creative Cloud Desktop app flickers, mouse flickers and blank cc app when starting windows

Community Beginner ,
Jul 05, 2020

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Ever since upgrading from Windows 10 1809 to 1909 this issue has been present. 

On reboot and signing into windows, Creative cloud desktop app will not launch properly. If I open the app its blank, if i stare at my mouse it flickers, if i go to task manager i can see multiple processes under creative cloud desktop app opening and closing constantly. 

 

Things I have already tried

- uninstalling the app using the various cleanup tools on adobe's site. 

- deleting everything from the oobe folder under my appdata folder for my username

- re packaging a new creative cloud desktop app.

 

this issue resides whether on the corporate network or not so its unlikely to be a firewall issue or anything like that. 

 

this problem is ridiculously frustrating. and there is no way to get out of it apart from moving to a different computer. and there is no chance i am going to be migrating dozens of my users in our enterprise for this reason alone.

 

adobe- please help with meaningful troubleshooting steps! even if that means deleting a bunch of registry keys. just tell us what to do because the cleanup tools are not resolving the issue.

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Creative Cloud Desktop app flickers, mouse flickers and blank cc app when starting windows

Community Beginner ,
Jul 05, 2020

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Ever since upgrading from Windows 10 1809 to 1909 this issue has been present. 

On reboot and signing into windows, Creative cloud desktop app will not launch properly. If I open the app its blank, if i stare at my mouse it flickers, if i go to task manager i can see multiple processes under creative cloud desktop app opening and closing constantly. 

 

Things I have already tried

- uninstalling the app using the various cleanup tools on adobe's site. 

- deleting everything from the oobe folder under my appdata folder for my username

- re packaging a new creative cloud desktop app.

 

this issue resides whether on the corporate network or not so its unlikely to be a firewall issue or anything like that. 

 

this problem is ridiculously frustrating. and there is no way to get out of it apart from moving to a different computer. and there is no chance i am going to be migrating dozens of my users in our enterprise for this reason alone.

 

adobe- please help with meaningful troubleshooting steps! even if that means deleting a bunch of registry keys. just tell us what to do because the cleanup tools are not resolving the issue.

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Creative Cloud

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97

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Most Valuable Participant ,
Jul 05, 2020

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Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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gmihailo LATEST
Community Beginner ,
Jul 13, 2020

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I am not confident this is a driver issue.

In any case I have packed and deployed the full driver pack update via sccm to a few end users. This has not changed anything at all.

 

The issue lies with the creative cloud software itself. the flickering of the cursor only occurs while creative cloud app is open. the moment you end the process the flicker of teh cursor stops.

 

what i find more frustrating is that we can't use any creative cloud apps or update them despite everything i mentioned above being done.

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