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Creative Cloud Desktop App not loading/downloading apps

New Here ,
Apr 19, 2020

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Hi all,

Please help me to resolve this issue. My CC desktop app is showing this message: "you don't have access to manage apps" although I am an administrator of my computer. I am failing to install any Adobe CC app because when they redirect to the CC Desktop App I keep getting the same message. What could be the problem, and how do I resolve it?

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CC FAQ, Creative Cloud, Installation, New user

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Creative Cloud Desktop App not loading/downloading apps

New Here ,
Apr 19, 2020

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Hi all,

Please help me to resolve this issue. My CC desktop app is showing this message: "you don't have access to manage apps" although I am an administrator of my computer. I am failing to install any Adobe CC app because when they redirect to the CC Desktop App I keep getting the same message. What could be the problem, and how do I resolve it?

TOPICS
CC FAQ, Creative Cloud, Installation, New user

Views

138

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 19, 2020 0
Adobe Community Professional ,
Apr 19, 2020

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Please show us a screen shot of what you are seeing, the error.

 

Restart your computer. 

Uninstall the Creative Cloud deskltop app.

Restart your computer.

Reinstall the CC DTA and then from that app install the apps you have a subscription for.

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