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Creative Cloud desktop[ app opens browser again and again

Community Beginner ,
Jul 16, 2020

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Hello all,

My Creative Cloud desktop app (on Windows 10) on the last update crushed and couldn't connect to adobe servers.

I tried almost everything I found on the support community.

When I try to install the CC application, at some point, it opens a browser window that prompts me to sign in. I sign in and get the message "You're all set" but nothing happens. And it keeps opening windows and "You're all set" over and over....

I uninstalled all adobe apps, run the cleaner tool... still the same.

What can I do?

Correct answer by natgraph | Community Beginner

I got help from Adobe Help Chat. Thank you!

The problem was that the system language on my computer was not english.

I was told to change the language to english and everything runs smoothly again.

I hope that Adobe fixes that soon.

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Creative Cloud, Installation

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Creative Cloud desktop[ app opens browser again and again

Community Beginner ,
Jul 16, 2020

Copy link to clipboard

Copied

Hello all,

My Creative Cloud desktop app (on Windows 10) on the last update crushed and couldn't connect to adobe servers.

I tried almost everything I found on the support community.

When I try to install the CC application, at some point, it opens a browser window that prompts me to sign in. I sign in and get the message "You're all set" but nothing happens. And it keeps opening windows and "You're all set" over and over....

I uninstalled all adobe apps, run the cleaner tool... still the same.

What can I do?

Correct answer by natgraph | Community Beginner

I got help from Adobe Help Chat. Thank you!

The problem was that the system language on my computer was not english.

I was told to change the language to english and everything runs smoothly again.

I hope that Adobe fixes that soon.

TOPICS
Creative Cloud, Installation

Views

75

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 16, 2020 0
Community Beginner ,
Jul 16, 2020

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And now I can't install any of my applications!!! At least before uninstalling everything, the only app that wasn't functional was Creative Cloud desktop app.... (frustrated...)

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Jul 16, 2020 0
Community Beginner ,
Jul 16, 2020

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I got help from Adobe Help Chat. Thank you!

The problem was that the system language on my computer was not english.

I was told to change the language to english and everything runs smoothly again.

I hope that Adobe fixes that soon.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
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Jul 16, 2020 0