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Creative Cloud Desktop App - Slow Downloads

Participant ,
Jan 27, 2018

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Anyone else experiencing very slow downloads while using the Adobe Creative Cloud Desktop App?

With the recent updates to many CC apps, I was attempting to perform the updates using the desktop app, but after a couple of hours, only one app had been updated. I thought it could be my PC so, I performed a complete reset and reinstall of Windows 10.

After the reinstall, I am now simply trying to download and install the Creative Cloud Desktop App, but it has been sitting at 5% for over 30 minutes. Very frustrating. There is no issue with my internet connection, as I am able to access other sites with no issue.

Anyone else experiencing this type of crazy slowness?

- Michael J Titera

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Creative Cloud Desktop App - Slow Downloads

Participant ,
Jan 27, 2018

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Anyone else experiencing very slow downloads while using the Adobe Creative Cloud Desktop App?

With the recent updates to many CC apps, I was attempting to perform the updates using the desktop app, but after a couple of hours, only one app had been updated. I thought it could be my PC so, I performed a complete reset and reinstall of Windows 10.

After the reinstall, I am now simply trying to download and install the Creative Cloud Desktop App, but it has been sitting at 5% for over 30 minutes. Very frustrating. There is no issue with my internet connection, as I am able to access other sites with no issue.

Anyone else experiencing this type of crazy slowness?

- Michael J Titera

Topics

Creative Cloud

Views

13.0K

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Jan 27, 2018 3
Community Beginner ,
Jan 28, 2018

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Yes to the slow downloads.

I have 2 PC's  and spent hours with tech support to no avail. I updated all my drivers, and it seemed to be fixed on 1 machine when I updated the network and Intel ME drivers. When I had exactly the same problem on a second machine, the above fix did not help.

I get super fast downloads on all other sites, just not Adobe's update.

Both of my machines are MSI motherboards, but I don't think that is the problem.

I also get to about 5-7% and the download just crawls to a stop. I can look in the task manager and the ethernet speeds are down to around 8 KBytes/second! Other sites clock in at 50 MBytes/sec.

This is clearly something to do with Adobe's site. Both of these occurred during a weekend, the first fix I thought was driver issues was resolved on Tuesday. I will see if this machine also gets 'fixed' during the week.

I don't understand why they can't mirror download sites or similar to get around this.

Mike

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Jan 28, 2018 5
Community Beginner ,
Feb 04, 2018

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Yes, getting the same issue as well, starting this month. Updates seemed to be getting stuck at the first couple percent, so I thought it might be something like this: Connecting to CC - Stuck on 'Installing update..' Ended up uninstalling everything, trying the cleaner, deleting everything, but then just installing the desktop app wasn't progressing. I decided to just wait awhile and it looks like nothing is stuck, it's just plain slow. Just the desktop app is taking hours to download. Now I have none of my apps and it's probably going to be days before it's all downloaded again Yet another crippling Adobe issue with no solution in sight. If this keeps up, I'm seriously going to start looking into alternatives...

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Feb 04, 2018 5
Community Beginner ,
Feb 07, 2018

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I don't like it, but I've found a decent workaround. You can download and install CC apps individually from this page: Download Creative Cloud apps

Since they're just zip folders, normal download speeds apply. Unfortunately, this means none of the apps will be controlled by CreativeCloud (so no updates), and will just be separate apps installed on your computer like the good old days. Better than nothing but I'm not paying Adobe $50 a month to have to do workarounds...

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Feb 07, 2018 5
Community Beginner ,
Feb 08, 2018

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One of my machine seemed to have been fixed when I updated the Intel ME drivers on the board, but sadly, the second computer was not fixed by doing any driver updates. On the second machine, I simply let it run 3 days straight to download the updates and that worked, but that caused me to curse Adobe for 3 continuous days.....

I have 2 full licenses, and on a 3 computer at work, there were no speed issues, so I can't explain the difference. I asked Tech Support if they were aware of Comcast or other providers throttling back these downloads and they were not aware of it. Since I run a very vanilla installation with no tweaks and 1 of the computers was new, I can't imagine we are the only ones having this issue.

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Feb 08, 2018 3
New Here ,
Jun 25, 2018

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Do you have to have access to internet to work on the workaround apps?

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Jun 25, 2018 0
Community Beginner ,
Sep 10, 2018

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I have the same problem with downloading packages from the Adobe Adminconsole.

600kb for 16 GB is no fun at all!

Adobe pls fix!

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Sep 10, 2018 2
New Here ,
Oct 30, 2018

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Same problems here... We´ve been experienced slow downloads and updates since 4 months...

Adobe: I really hate and im thinking to go for blackmagic da vinci resolve for editing and compose.

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Oct 30, 2018 1