Highlighted

Creative Cloud Desktop app won't load

Engaged ,
Apr 11, 2020

Copy link to clipboard

Copied

Today I launched the Creative Cloud desktop app (on Windows 10) for the first time in several months.  The window came up quickly, but it was empty except for a spinning wheel at the center of the window

 

loading creative cloud.jpg

The Help menu was active, and I was able to get the "About Creative Cloud" info

 

about cc.jpg

After 3 minutes of spinning, a blue notice appeared at the bottom of the window

 

cc taking longer to launch.jpg

but the wheel continued to spin.  After waiting a whle longer, I relaunched.  The entire scenario above repeated.

 

I have not restarted my PC.  I'll wait to see if anyone has a fix, and if not, I'll try doing that.

TOPICS
Creative Cloud

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud Desktop app won't load

Engaged ,
Apr 11, 2020

Copy link to clipboard

Copied

Today I launched the Creative Cloud desktop app (on Windows 10) for the first time in several months.  The window came up quickly, but it was empty except for a spinning wheel at the center of the window

 

loading creative cloud.jpg

The Help menu was active, and I was able to get the "About Creative Cloud" info

 

about cc.jpg

After 3 minutes of spinning, a blue notice appeared at the bottom of the window

 

cc taking longer to launch.jpg

but the wheel continued to spin.  After waiting a whle longer, I relaunched.  The entire scenario above repeated.

 

I have not restarted my PC.  I'll wait to see if anyone has a fix, and if not, I'll try doing that.

TOPICS
Creative Cloud

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 11, 2020 0
Adobe Community Professional ,
Apr 11, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 11, 2020 1
Engaged ,
Apr 12, 2020

Copy link to clipboard

Copied

Thank you for the link.  I needed to reinstall it.  But after it launched, I got Error Code 184.  

 

error 184 again.jpg

Almost exactly one year ago I began getting this error every time the desktop app tried to update itself.   Originally, the 184 error had a nasty side effect: it killed Windows Explorer and caused all sorts of havoc on my computer.  Adobe engineers seem to have fixed that problem, but not the 184 error itself.   The fix I was given was to delete or rename one or two dll's in 

C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension

but I don't remember the filenames.  I also had to kill a running process, possibly CoreSync.exe.  Is this the current state of the art?  Or is there a simpler, more elegant workaround for Error 184?

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 12, 2020 0
New Here ,
May 04, 2020

Copy link to clipboard

Copied

I have try everything suggested to this link am having the same problem it doesn't lunch even after the re-install 

what can I do ? It's been to days now I still can't fix it

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 04, 2020 0
New Here ,
Sep 15, 2020

Copy link to clipboard

Copied

I HAVE THE SAME ISSUE NOW. DID YOU EVER GET AN ANSWER?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 15, 2020 0
New Here ,
Sep 29, 2020

Copy link to clipboard

Copied

I am also having the same issue, I have tried all the items in the 'https://helpx.adobe.com/au/creative-cloud/kb/creative-cloud-app-doesnt-open.html' multiple times.

 

This started last week(25/9/2020), I did get in once yesturday(28/9/2020) but only lasted for about an hour. My back to not working.  

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 29, 2020 0
New Here ,
Oct 15, 2020

Copy link to clipboard

Copied

Same problem.  Any updates?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 15, 2020 0