Creative Cloud Desktop App

New Here ,
Sep 22, 2020 Sep 22, 2020

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My App was working perfectly and all of a sudden has stopped launching. Once, I click on the shortcut it won't load. I have tried downloading the app many times and it starts installing and stops at around 15% and disappears. My fonts are not loading in Photoshop even though they are active. Any advice would be appreciated. Thank you.

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Community Professional , Sep 23, 2020 Sep 23, 2020
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, do a clean cc install: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html...

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Sep 23, 2020 Sep 23, 2020

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Thank you, I reset the Creative Cloud Desktop App and it is now working.

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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you're welcome.

 

p.s. please mark correct answers if there are any.

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