Creative Cloud Desktop massive memory use crashing Win10

Adobe Community Professional ,
Mar 08, 2021 Mar 08, 2021

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Hi all,

 

Today my PC started crashing with Unknown Hard Error messages, black screen and unresponsiveness.

 

I discovered Creative Cloud Desktop is consuming all my memory.

Amebr_0-1615246081115.png

 

Killing the task allows me to work normally. Starting the app results in the memory being eaten again. Frankly I don't even understand why this app is installed as I don't use it (maybe authentication???). My only Adobe products are Acrobat and Robohelp.

 

Anyone have any ideas how to fix this?

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

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Most Valuable Participant ,
Mar 08, 2021 Mar 08, 2021

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How to disable a program in Windows startup
-Click the 'window pane' in the very bottom left corner of the Windows desktop
-Select * Settings
-Select Apps
-Select Startup
-Select/toggle the program you want to disable/enable
-BE VERY CAREFUL WHAT YOU DISABLE SO YOU DON'T STOP WINDOWS FROM RUNNING

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Adobe Community Professional ,
Mar 08, 2021 Mar 08, 2021

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Thanks. Any idea if doing this will break Robohelp or Acrobat?

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Adobe Community Professional ,
Mar 08, 2021 Mar 08, 2021

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Dang it. I don't have admin permission. 😕

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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It didn't work. I snagged an admin to turn it off, but it was re-enabled and crashing my PC again this morning. 😞

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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Solved by getting IT to completely uninstall Creative Cloud.

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