Creative cloud desktop updates blocked

Community Beginner ,
Dec 13, 2020 Dec 13, 2020

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Hi,

On my creative cloud desktop app appear 4 updates, Ps 22.1 , LrC, Lr and Camera raw.

But the links are disabled.

I checked in the system iOS Big Sur the apps had a full access to the disk.

 

 

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correct answers 2 Correct Answers

Adobe Community Professional , Dec 14, 2020 Dec 14, 2020
if you have <removed erroneous i> os 11 (big sur), restart your computer and see if the links are still disabled. if so, try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, try to repair https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails go ahead and uninstall/reinstall per the above link if that fails, do a clean cc install following e...

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LEGEND , Dec 14, 2020 Dec 14, 2020
That would be MacOS 11, Not iOS 11.

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Adobe Community Professional ,
Dec 14, 2020 Dec 14, 2020

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if you have <removed erroneous i> os 11 (big sur), restart your computer and see if the links are still disabled.

 

if so, try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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LEGEND ,
Dec 14, 2020 Dec 14, 2020

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That would be MacOS 11, Not iOS 11.

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