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Creative Cloud Desktop Won't Install Issues on Mac OS X 10.8.4

Community Beginner ,
Aug 02, 2013

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I recently upgraded from CS6 to CC.  First round of installs no problem.  A week later there were a few updates including the CC Destop App and this is where the fun begins.   I installed the updates and immediately after I noticed it was only showing I had 3 apps installed when I have several.  I tried uninstalling the CC Desktop app and re-installing it but I can't get it to install.  Every time I try it just says you have an "unknown error".  I called Adobe's awesome support to which we ran throught diganostics only at the end to tell me they are having issues and to call back later.  I have been all over the forums and have yet to find a solution, nothing works (Including runing the cloud cleaner and renaming the OOBE file). 

I am running OS X 10.8.4 any other suggestions or help will be much appreciated

Romsinha! Thank you! I was having this problem and your instructions helped solve the issue.

Hi iChrisChatt,

Please try the mentioned steps:

1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.

2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.

3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old

4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.

Regards,

Romit Sinha

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Creative Cloud Desktop Won't Install Issues on Mac OS X 10.8.4

Community Beginner ,
Aug 02, 2013

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I recently upgraded from CS6 to CC.  First round of installs no problem.  A week later there were a few updates including the CC Destop App and this is where the fun begins.   I installed the updates and immediately after I noticed it was only showing I had 3 apps installed when I have several.  I tried uninstalling the CC Desktop app and re-installing it but I can't get it to install.  Every time I try it just says you have an "unknown error".  I called Adobe's awesome support to which we ran throught diganostics only at the end to tell me they are having issues and to call back later.  I have been all over the forums and have yet to find a solution, nothing works (Including runing the cloud cleaner and renaming the OOBE file). 

I am running OS X 10.8.4 any other suggestions or help will be much appreciated

Romsinha! Thank you! I was having this problem and your instructions helped solve the issue.

Hi iChrisChatt,

Please try the mentioned steps:

1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.

2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.

3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old

4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.

Regards,

Romit Sinha

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Adobe Employee ,
Aug 03, 2013

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I assume you have already went thru this help doc http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

A few questions, have you tested in a new admin user account and is your mac behind any additional proxy or firewalls?

Scott

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Community Beginner ,
Aug 03, 2013

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No extra firewalls or proxies... I did try that fix to no avail ... I have not tested a new admin user though....I will try that as soon as I can.  BTW Just let me know and I can shoot you my case #. 

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New Here ,
Aug 19, 2013

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I am also having issues with installation. My computer, running latest Mountan Lion, says the following:

We've encountered the following issues:

Creative Cloud desktop failed to install.

I currently don't have previous versions installed on my mac. Thanks!

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Community Beginner ,
Aug 19, 2013

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This is what I had to do.  Go through and delete everything that was related to CS6 then run the Adobe Cleaner tool ... and delete all the junk then install the adobe cloud and re-install my apps.

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Adobe Employee ,
Aug 19, 2013

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Hi iChrisChatt,

Please try the mentioned steps:

1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.

2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.

3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old

4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.

Regards,

Romit Sinha

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Adobe Employee ,
Aug 19, 2013

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Romit,
Chris's issue is resolved now

Scott

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New Here ,
Jul 21, 2014

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Romsinha! Thank you! I was having this problem and your instructions helped solve the issue.

Hi iChrisChatt,

Please try the mentioned steps:

1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.

2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.

3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old

4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.

Regards,

Romit Sinha

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New Here ,
Aug 12, 2014

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This solved it for me as well!  Thank you!

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Community Beginner ,
Jan 15, 2015

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Worked for me also, thanks for the help

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New Here ,
Jan 28, 2015

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Thanks Alot! It really help me with Error 62, then when it close at 50% of download.

And now can update my apps and install Creative Cloud on Yosemite 10.10.1

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New Here ,
Feb 13, 2015

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Hi Romit,

thanks. Your instructions worked and saved my day!!!

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New Here ,
Feb 20, 2015

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Having issues with error 201 on a freshly formatted win 7 machine.  Have all updates and no other software on this fresh dual xeon machine.  No prior install of any Adobe products.  Have a blazing fast internet connection, but can't download a 3mb setup file??

Tried chat support, waited for an hour, gave up.  Can't find a direct download of the CC setup program, just the small utility.  Essentially a set up file to get to the set up file to get to the main program downloads?

Nice job.  smh

Looking for "alternatives."

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New Here ,
Jun 17, 2015

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I am having the same issues. have run all the steps listed to no avail. Creative cloud desktop install freezes at about 20%. Running OS X 10.10.3

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New Here ,
Aug 04, 2015

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SOLID -

The explanation was "on point" and worked from the word go.  About the 7th post that I've read on the topic and you got it right!

Thanks!!

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Participant ,
Jun 14, 2016

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Here we are in June 2016 and THIS IS STILL A PROBLEM! I have one user whose computer went from perfectly normal to this Adobe FUBAR in one day. I've tried every suggestion I've found and still can't reinstall Creative Cloud.

We pay a lot of money for this garbage. Why can't Adobe developers get it working properly?

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New Here ,
Jun 16, 2016

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I'm in the same boat you are - about two months ago cc apps stopped working on my laptop.  I tried uninstalling the apps that weren't working and reinstalling - no dice.  I tried uninstalling CC completely - then tried reinstalling CC.  And that's where things are stalled.  I'm able to download it, but when I double click the icon to install, nothing happens.

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New Here ,
Jun 17, 2016

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Same here, VERY frusterating, I hope adobe fixes this ASAP. please let me know if you found any fixes

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