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Creative Cloud disappeared

Community Beginner ,
Aug 20, 2020

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Creative Cloud is gone from my apps on my pc. I did not uninstall. This was noticed after a crash of dreamweaver. I attempted 6 times to download and reinstall Creative Cloud but it halts before it's completely installed. And still it does not exist in my downloaded files. I will try once more, it is keeping me from doing my work as I need dreamweaver, illustator, photoshop and none of them are opening without an invitation to send a crash report.

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Creative Cloud disappeared

Community Beginner ,
Aug 20, 2020

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Creative Cloud is gone from my apps on my pc. I did not uninstall. This was noticed after a crash of dreamweaver. I attempted 6 times to download and reinstall Creative Cloud but it halts before it's completely installed. And still it does not exist in my downloaded files. I will try once more, it is keeping me from doing my work as I need dreamweaver, illustator, photoshop and none of them are opening without an invitation to send a crash report.

Topics

File sync

Views

34

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 25, 2020

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Hi,

 

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

 

Please Open Task Manager and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please download the Uninstaller tool for Creative Cloud App from the following link on the affected computer: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Please Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 And scroll down to the Section "Problems installing? Try alternative download links "

 And please Click on :"Windows | Alternative downloads"

 There you will see the Option for "Windows 10 (64-bit)" Please click on "Download" and try using the Creative Cloud App.

 

Please let us know if that helps.

 

If the issue persists, since this is a public forum, you need the link to Adobe support.
Be sure to remain signed in with your Adobe ID before accessing the link below
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

 

-Please click the chat icon at the bottom right of the page to open a chat session
- the chat icon looks like '3 dots inside a circle' at the lower right
- please type AGENT into the chat window to connect directly to a person rather than the AI
Please be aware that Adobe's staffing is impacted by the virus, so wait times are long.

 

Thank you.

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