attach a screenshot showing the 'execute' you're clicking.
Please follow the below steps:
1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see,Use Activity Monitor on your Mac - Apple Support
2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )
3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )
4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )
5- Right click on Finder icon and select "Go-To" Folder option.
6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )
~/library ( It will open User Library folder. )
7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well
8- Again > Right click on Finder icon and select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key.
/library ( It will open System Library folder.)
9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD
10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
1) Uninstall Creative Cloud Desktop Manager :
2) Delete following folders : ( If you don't see any folder skip that step )
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager
C:\Program Files (x86)\Adobe\Creative Cloud Folders
C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista )
C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD
3- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
Let us know if this helps.
Hello, I have the same issue that was reported. I have attempted all of the above steps as an admin but am still having the issue. Is there more troubleshooting steps I can take to resolve this?
I had the same issue. The CC Desktop tool would often vanish after a restart. Just followed these steps and so far, all good. Thank you, Bani!
So who do I send the bill to at Adobe for doing their job? No end user should have to do this to fix Adobe mistakes. Really going downhill fast and almost as fast as Windows 10... So sad because it was such a great product.