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creative cloud documents just gone without delete confirmation

New Here ,
Mar 31, 2020

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I was in the CC app on Mac to manage my files in the cloud. I thought the delete in the more menu of your library folder (see pic) was to delete the individual files I had selected in the folder already. But it was not. Without confirmation or a way to go back, it blew away my whole libraries folder (Your work>Your library). It wouldn't have been so bad if the folder went to the "deleted" folder but it did not. No warning, no nothing, all just gone. Support was no help, they said they could not restore the files if they weren't in the deleted folder. If the folder actually went there, this wouldn't be an issue to begin with. Truly crazy, didn't loose a ton of stuff but enough to be terribly annoying.  I find it hard to believe adobe doesn't have anyway to get this stuff back. Horrible UX.

Screen Shot 2020-03-31 at 5.19.04 PM.png

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creative cloud documents just gone without delete confirmation

New Here ,
Mar 31, 2020

Copy link to clipboard

Copied

I was in the CC app on Mac to manage my files in the cloud. I thought the delete in the more menu of your library folder (see pic) was to delete the individual files I had selected in the folder already. But it was not. Without confirmation or a way to go back, it blew away my whole libraries folder (Your work>Your library). It wouldn't have been so bad if the folder went to the "deleted" folder but it did not. No warning, no nothing, all just gone. Support was no help, they said they could not restore the files if they weren't in the deleted folder. If the folder actually went there, this wouldn't be an issue to begin with. Truly crazy, didn't loose a ton of stuff but enough to be terribly annoying.  I find it hard to believe adobe doesn't have anyway to get this stuff back. Horrible UX.

Screen Shot 2020-03-31 at 5.19.04 PM.png

TOPICS
Creative Cloud

Views

23

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 31, 2020 0

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