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Creative Cloud does not remember/store my credentials.

Participant ,
Jun 22, 2013

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I have several issues login in to my Creative Cloud CC Apps. (I´m a full member to the Cloud, running on Windows 7, 64 bit).

1. Creative Cloud Connection app does not remember or store my credentials. I have to re-write them frequently. Also, It constantly disconnects itself from the web.

2. Photoshop CC, InDesign CC and Illustrator CC require, every other time I launch them, to sign-in.

3. I have to sign the "Adobe Software License Agreement" every time I launch Photoshop, Illustrator or InDesign.

The cycle goes like this:

I launch the program and I´m asked to sign in (a trial version window):

1.jpg

I click the "Sign in Now" button below and get this:

2.jpg

I Log in with my password and get the "Software License Agreement":

3.jpg

Click on "Accept" and get the trial period expired message (I´m not on trial):

5.jpg

Click on "License this software" and get this:

6.jpg

I click on "Sign In Now" and get the previous pop up again (it's ridiculous):

2.jpg

Then the "Thank you" pop up again (7 now!) and the program finally launches.

I have to go trough this every time I launch a program. Anybody else experiencing this issues?

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Creative Cloud does not remember/store my credentials.

Participant ,
Jun 22, 2013

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I have several issues login in to my Creative Cloud CC Apps. (I´m a full member to the Cloud, running on Windows 7, 64 bit).

1. Creative Cloud Connection app does not remember or store my credentials. I have to re-write them frequently. Also, It constantly disconnects itself from the web.

2. Photoshop CC, InDesign CC and Illustrator CC require, every other time I launch them, to sign-in.

3. I have to sign the "Adobe Software License Agreement" every time I launch Photoshop, Illustrator or InDesign.

The cycle goes like this:

I launch the program and I´m asked to sign in (a trial version window):

1.jpg

I click the "Sign in Now" button below and get this:

2.jpg

I Log in with my password and get the "Software License Agreement":

3.jpg

Click on "Accept" and get the trial period expired message (I´m not on trial):

5.jpg

Click on "License this software" and get this:

6.jpg

I click on "Sign In Now" and get the previous pop up again (it's ridiculous):

2.jpg

Then the "Thank you" pop up again (7 now!) and the program finally launches.

I have to go trough this every time I launch a program. Anybody else experiencing this issues?

TOPICS
Creative Cloud

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35.6K

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Jun 22, 2013 1
Explorer ,
Jun 22, 2013

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I have the same problem. So far no help from Adobe Support.

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Jun 22, 2013 0
New Here ,
Sep 08, 2015

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just update it from adobe.com did work for me

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Sep 08, 2015 0
Community Beginner ,
Sep 09, 2015

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So our helpdesk get inundated with calls every morning that their Adobe products does not work and we have to tell them to relogin every time.  They are getting tired of it.  It be a lot greater if Adobe thought of this novel idea.  Give us an activation key that checks the Cloud for Teams for active account without having to login every time.  How about that folks

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Sep 09, 2015 1
Community Beginner ,
Jun 23, 2013

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I have the same problem as this, except i'm on a mac.

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Jun 23, 2013 0
Community Beginner ,
Jun 23, 2013

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Same problem over here. German Windows 7 64 Bit.

Started Photshop CC, worked fine. Closed Photoshop, started it again and it asked for credentials and after that it went on my nerves with "please update your user data".

Must be extremely complicated to store an activation on a pc... my trust in the competence of Adobe knows no bounds.

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Jun 23, 2013 4
Community Beginner ,
Jun 23, 2013

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I just realised, this means I cannot use any of the CC software offline... I tried to test it out and i'm unable to enter my password if i am not connected to the internet... this is bad!

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Jun 23, 2013 1
Community Beginner ,
Aug 11, 2015

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The competency of Adobe is very limited as one can see by the many issues on the forum on very simple things that no other vendor has problems with-like keeping their product activated

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Aug 11, 2015 3
Explorer ,
Jun 23, 2013

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I called Adobe last Monday about this problem.

Here their reply today:

Hi Ralph,

Thank you for contacting Adobe, you contacted us regarding cloud renewal. We informed to wait for 24-48 hours.

If you have any concerns or any further questions please feel free to contact us again, we are available 24x7.

Thanks,

So, a whole week wasted and I'm pretty sure they do not understand the problem.

Here is the problem. EVERY TIME I try to open Photoshop CC, Premiere CC, After Effects CC, etc., the screen below pops up. This is doubleplus ungood to the max. Does anyone know what the problem is. Obviously (as stated in the first post here) credentials are not being retained.

cc_problem.png

Please. Anyone solved this? CC is useless with this problem.

--Ralph

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Jun 23, 2013 1
Jun 23, 2013

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Hi guys, sorry to hear you're having trouble. This forum post may offer a solution: http://forums.adobe.com/message/5437653

Let us know if the problem persists after trying this.

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Jun 23, 2013 0
Community Beginner ,
Jun 24, 2013

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Same problem. Mac 10 8 4 italian. I asked here

http://forums.adobe.com/message/5438170

but relative to this issue no one had suggest a definitive solution.

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Jun 24, 2013 0
Participant ,
Jun 24, 2013

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Found a workaround. For now, things seem to work fine again. All programs run properly. I deleted a file and just received an update to the Creative Cloud app (now version 1.0.0.183). So try these steps:

1) Sign out of the Creative Cloud app

2) delete the opm.db file*

3) update to the latest version of the Creative Cloud app.

*On Windows 7, the opm.db file is located here:

C:\Users\YourUserName\AppData\Local\Adobe\OOBE


*On a Mac, go here:

[Userdir]:Library:Application Support:Adobe

Hope this can help others too.

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Jun 24, 2013 1
Participant ,
Jun 24, 2013

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For whatever reason, when the Creative Cloud App disconnects from the Internet, CC programs start asking me to sign the "Adobe License Agreement" again.

Just to point out that my login info / status is not properly stored or remembered after losing Internet connection.

I have to sign the agreement every time I launch my CC programs.

(It seems that choosing to run the Creative Cloud "as an administrator", and then login in, solves this issue... I´ll check and post about it).

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Jun 24, 2013 1
Community Beginner ,
Jun 24, 2013

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Yeah it's troublesome. I've changed administrator and I tried it, but sometimes (when I'm go out of connection) AAM tell me to log in again and again and again.

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Jun 24, 2013 0
Explorer ,
Jun 24, 2013

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I wiped all Adobe products from my computer and did a complete reinstall of Creative Cloud.

same darn thing!

cc_problem.png

Adobe, this has been over a week now that we can't get any production work done. PLEASE fix the Cloud.

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Jun 24, 2013 1
New Here ,
Jun 25, 2013

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Hi Ralph

I have exactly the same problem..

I am at witts end with it aready,

I spend more time loging into the programs than actually using them...

ITS A JOKE !!!!!

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Jun 25, 2013 1
New Here ,
May 01, 2018

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THANK YOU!!!!!! THAT WORKED FOR ME

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May 01, 2018 0
Explorer ,
Jun 25, 2013

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nothing seems to be working, Creative Cloud simply won't remember credentials from session to session.

this has been going on for a week now. We really could use a solution.

There are other problems with Cc apps also, such as lost presets in Premiere preventing us from opening any of our our previous projects.

But before solving those, we have to be able to reliably open applications.

what is the status on fixing this bug so that I can tell coworkers and our clients?

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Jun 25, 2013 0
Community Beginner ,
Jun 25, 2013

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deleted the OPM.db. After that it seemed to work - until  closing and re-opening indesign: "Sign In required".

I want to use this software, not spend several minutes each day to enter mailadress, password and skip the "complete your registration" dialogue.

If I'm not mistaken, I can cancel my subscription during the first 30 days. This choice gets more and more appealing.

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Jun 25, 2013 2
Explorer ,
Jun 25, 2013

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we may have to drop back to Adobe 5.5 if Adobe does not get this problem fixed soon.

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Jun 25, 2013 0
Contributor ,
Jun 25, 2013

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Same here.... EXTREMELY FRUSTRATING! Totally kills the workflow!!! Please FIX THIS Adobe!??

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Jun 25, 2013 2
Community Beginner ,
Jun 26, 2013

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Click the gear icon in the top right corner of the CC Application Manager, then Select Preferences / Apps and look at App language. This apparently defaults to the language of the operating system (which may well not be what you think it is), and if this is not the same as the language of the apps you installed you get the problem of CC thinking you are using trial mode and asking you repeatedly to sign in. In my case I 'use' English (International) apps but the setting in preferences was set to English (North America). If I changed this to the (correct) English (International) the App Manager immediately decided I had no apps installed so I hurriedly changed it back. After a very frustrating 2 and half hours online chat with three Adobe Support assistants it was finally decided that the only solution was to change the App Manager setting to English (International) and re-download and install all the apps. Mad, tedious, time consuming, but appears to have worked. FYI I simply installed over the existing apps, except for Illustrator which I had to uninstal before successfully reinstalling. Depressing and daft solution, but hope this helps.

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Jun 26, 2013 1
Community Beginner ,
Jun 26, 2013

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Hi Sheilam,

at least in my case: nope. Windows, Application Manager and all apps are set to the same language (german). Adobe Illustrator CC_2013-06-26_18-49-54.jpg

As it seems, I will wait until July, 10th and then cancel the subscription of this crap if this has not been fixed until then...

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Jun 26, 2013 1
Participant ,
Jun 26, 2013

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MarcRené,

Try running the Creative Cloud app as an administrator (even if you have administrative privileges in your account):

1) Sign out and exit the app.

2) Right click the app icon and, from the contextual menu, choose "run as administrator" (or whatever that is in German).

3) Log in again and open a CC program (Photoshop CC or else).

That worked for me (as long as I don't reboot).

Also, make sure you are running the latest version of everything (that includes the Creative Cloud desktop app).

Please post if it works, might help somebody figure out what's going on.

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Jun 26, 2013 0
Community Beginner ,
Jun 26, 2013

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@LuisMarin: Nope. Restarted CC Application as Administrator, started Dreamweaver...guess what... License Agreement. This starts to amuse me.

@Jain, Priyank: you've got mail.

Re: Creative Cloud does not remember/store my credentials.

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Jun 26, 2013 0
Adobe Employee ,
Jun 26, 2013

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Hi MarcRene,

Thanks got the logs..

Apologies deleting file wont help in this case.

Can you try quiting Creative Cloud Desktop App (Launch Creative Cloud App->Settings->Quit).

And then launch applications.

This should solve the issue.

Please also do mail me the logs in case this is still not working..

Priyank

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Jun 26, 2013 0
Community Beginner ,
Jun 26, 2013

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Hm, stopped Desktop App and launched several Apps. Worked

Hope it stays this way

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Jun 26, 2013 0
Community Beginner ,
Feb 26, 2014

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Hi There, this didnt help me and i still have to sign agreement everytime i open an application - i often work on location and sometimes dont have internet connection - im worried as i need to work on very large video production projects ongoing

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Feb 26, 2014 0
Explorer ,
Mar 17, 2014

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This problem keeps happening and no fixes really work. It's absolutely insane that adobe is not able to deliver a software activation. It's implemented worse than their so called features.

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Mar 17, 2014 0
Adobe Employee ,
Mar 17, 2014

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Hi,

For users who are facing this issue on windows can you please try solution mentioned in http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html and drop a mail at priyjain [at] adobe [dot] com if you are still facing this issue.

Priyank

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Mar 17, 2014 0
Adobe Employee ,
Mar 17, 2014

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Hi,

Can you please try solution mentioned in http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-2 48.html and drop a mail at priyjain [at] adobe [dot] com if you are still facing this issue.

Priyank

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Mar 17, 2014 0