Creative Cloud Doesn't work

New Here ,
Jun 11, 2021 Jun 11, 2021

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I have tried EVERYTHING, installing, uninstalling, reinstalling, erasing the OBEE files, modifying the registry, certifications, installing on Safe Mode, I've been searching for answers for two days, but anything seems to fix the problem. The app keeps saying that it needs to be repaired. I'm open to the craziest answers, I'm really desperate.

 

Thanks!

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Creative Cloud, Installation

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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Hi,

 

Thank you for posting your query here.

 

As you have mentioned Creative Cloud doesn't work, if you can be more precise with any error message Or if the Creative Cloud Desktop App freezes or if there are any Activation errors, that would help us to share more relevant steps.

 

Since you have already tried with Un-installing and re-installing the App, and also checked the registry settings and already deleted OOBE and you have already spent considerable time for this, please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

 

Thank you.

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Adobe Community Professional ,
Jun 13, 2021 Jun 13, 2021

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Hi @Centro5C4E,

Can you give us the exact error code you're receiving when you attempt to launch the software please?

Which OS do you have?

 

Meanwhile, ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

For best results, operating systems should be fully updated.  CC software should be installed on the primary hard drive, not networked or cloud drives.  Also the computer user profile needs administrative level permissions to install software.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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I'm on Windows, but had this happen. There are post with corrections, like deleting the OOBE folder, but none of that worked for me. I ended up contacting Adobe, and they sent me a new CCDContainer.dll. Most likely different on a Mac. To have stuff ready for them, download the log collector tool and run that after you have a fail with ACC. Here's the link for that:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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