I recently got a group of adobe files from my post production team, I am supposed to be touching up all of the edits TONIGHT to be ready for export and turn over to client by tomorrow. The current files were exported on a more recent version of premiere, aftereffects, etc... and I have of course been slacking on my updates. So I go to update my programs, and all of a sudden my Creative Cloud application stops working. Crashes 5 times in a row and displays a message saying that I should try reinstalling the software. Okay, thats annoying but no big deal. THEN I try uninstalling it and it starts reading a bunch of errors saying that it was not succesfully uninstalled.
I tried downloading the uninstaller software, it uninstalled everything, and then I tried reinstalling the software. It installs everyting over again, then I try opening the new application and IT GIVES ME THE SAME MESSAGE as before saying it doesnt work and to uninstall it. I try opening up premiere, ITS NOW DELETED TOO. I cannot access or download any of my software. I have tried for almost two hours now and the project is due in the morning!!! PLEASE HELP!!!!!!!
Thank you for posting your query here and sorry to hear about the trouble you are facing.
Please Open Task Manager and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.
Please download the Uninstaller tool for Creative Cloud App from the following link on the affected computer: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
-Please click the chat icon at the bottom right of the page to open a chat session - the chat icon looks like '3 dots inside a circle' at the lower right - please type AGENT into the chat window to connect directly to a person rather than the AI Please be aware that Adobe's staffing is impacted by the virus, so wait times are long.