Creative Cloud error 81

Community Beginner ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

I hate asking for help, but I am stuck because Creative Cloud is stuck!  I get error 81, another installer is running.  On Win 10, I have stopped everything in task manager that mentions Adobe, then restarted.  problem persists.  I downloaded creative_cloud_uninstaller and the exe file gives me the same issue with either the repair or uninstall option.  Control Panel>All Items> programs and Features will not repair or uninstall Creative cloud.  Any help greatly appreciated

TOPICS
Creative Cloud

Views

125

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Apr 01, 2021 Apr 01, 2021
Hi @RWStarrett, Did you restart your computer? Have you tried booting up in SafeMode? Are you logged-in with a computer user profile that has administrative privileges?

Likes

Translate

Translate
Adobe Community Professional ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

Hi @RWStarrett,

Did you restart your computer?

Have you tried booting up in SafeMode?

Are you logged-in with a computer user profile that has administrative privileges?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 02, 2021 Apr 02, 2021

Copy link to clipboard

Copied

yes, no, and yes

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 02, 2021 Apr 02, 2021

Copy link to clipboard

Copied

So I looked up how to start in safe mode - not something I do every day - and did that.  The repair mode of creative_cloud_uninstaller then worked and I am now back in business.  Thank you!  Now I just wish I understood why all that was necessary.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

Copy link to clipboard

Copied

LATEST

@RWStarrett,

If it worked in SafeMode, that tells me there's a conflict with some other software or background process.  It could be almost anything from your anti-virus & firewall to OS updates.  At any rate, I'm glad it worked for you 🙂

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

Copy link to clipboard

Copied

Please close all Adobe processes and then rename PDApp folder.

More informations how to do this you'll find here: Resolve error P81 or 81 while trying to install Acrobat DC (adobe.com)

 

Note: The AppData is hidden with Windows default settings.

Instructions to show it you'll find here: View hidden files and folders in Windows 10 (microsoft.com)

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines