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Creative Cloud Failed when Updating now can't reinstall

Explorer ,
Jul 11, 2018

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The creative Cloud app on my PC tried to do an automatic update and it failed, crashing my computer.  Restarted, and it happened again.  Today I went to open LR Classic CC and it told me that Crative CLoud wasn't installed.  I downloaded a new creative cloud installer and it got stuck at 5%.  After waiting 10 minutes I force quit, used the creative cloud *uninstaller* then tried using the creative cloud installer again.  Same thing.  Sitting at 5%.

Any Ideas what to do to get the cloud app reinstalled?

TIA

Try deleting manually CC desktop  by deleting these folders :

1 - Run the Task Manager to quit these processes .

Windows 7 : "Ctrl+Shift+Esc"

Windows 8 and 10 : "Windows+X" to Access the Power User Menu

Quits All Adobe background processes :

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 Delete these folders :

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

C:\Programmes\Common Files\Adobe\OOBE    

C:\Programmes\Common Files\Adobe\AAMUpdaterInventory   

C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\OOBE

C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\AAMUpdater

C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\AAMUpdaterInventory

install it from here :

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

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Creative Cloud Failed when Updating now can't reinstall

Explorer ,
Jul 11, 2018

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The creative Cloud app on my PC tried to do an automatic update and it failed, crashing my computer.  Restarted, and it happened again.  Today I went to open LR Classic CC and it told me that Crative CLoud wasn't installed.  I downloaded a new creative cloud installer and it got stuck at 5%.  After waiting 10 minutes I force quit, used the creative cloud *uninstaller* then tried using the creative cloud installer again.  Same thing.  Sitting at 5%.

Any Ideas what to do to get the cloud app reinstalled?

TIA

Try deleting manually CC desktop  by deleting these folders :

1 - Run the Task Manager to quit these processes .

Windows 7 : "Ctrl+Shift+Esc"

Windows 8 and 10 : "Windows+X" to Access the Power User Menu

Quits All Adobe background processes :

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 Delete these folders :

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

C:\Programmes\Common Files\Adobe\OOBE    

C:\Programmes\Common Files\Adobe\AAMUpdaterInventory   

C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\OOBE

C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\AAMUpdater

C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\AAMUpdaterInventory

install it from here :

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

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Creative Cloud

Views

189

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Guide ,
Jul 12, 2018

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Try deleting manually CC desktop  by deleting these folders :

1 - Run the Task Manager to quit these processes .

Windows 7 : "Ctrl+Shift+Esc"

Windows 8 and 10 : "Windows+X" to Access the Power User Menu

Quits All Adobe background processes :

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 Delete these folders :

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

C:\Programmes\Common Files\Adobe\OOBE    

C:\Programmes\Common Files\Adobe\AAMUpdaterInventory   

C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\OOBE

C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\AAMUpdater

C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\AAMUpdaterInventory

install it from here :

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

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Explorer ,
Jul 12, 2018

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Thank you so much!  That did the trick.

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