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Creative Cloud for desktop takes all physical and virtual memory and crashes PC

Community Beginner ,
Apr 21, 2020

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I have two installations on different hardware and both systems crash after starting Creative Cloud for desktop. This started just after the last app update end of March.

 

I already did uninstall/cleanup/install but no change. As soon as I start the app it starts using memory until BSOD.

 

Both systems are running Windows 10 latest build and patches.

 

Is this a known problem with March release of CC for desktop?

 

Best regards,

Lars

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Creative Cloud, Installation

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Creative Cloud for desktop takes all physical and virtual memory and crashes PC

Community Beginner ,
Apr 21, 2020

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I have two installations on different hardware and both systems crash after starting Creative Cloud for desktop. This started just after the last app update end of March.

 

I already did uninstall/cleanup/install but no change. As soon as I start the app it starts using memory until BSOD.

 

Both systems are running Windows 10 latest build and patches.

 

Is this a known problem with March release of CC for desktop?

 

Best regards,

Lars

Topics

Creative Cloud, Installation

Views

73

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Apr 21, 2020 1
Most Valuable Participant ,
Apr 22, 2020

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If an app can cause BSOD, then it's a fault in the system. How do you measure the memory usage, and what is the reason given for the BSOD?

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Apr 22, 2020 1
Community Beginner ,
Apr 22, 2020

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When Windows runs out of memory, it is possible that the scheduler switches to a system task which does not get the memory required and crashes. Picture of BSOD tells critical_process_died. The other picture of Windows Event Viewer shows that process CreativeCloud.exe takes 59381846016 Bytes which is far to much! This is definitely an app fault to use 59GB of memory.

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Apr 22, 2020 0
Most Valuable Participant ,
Apr 22, 2020

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Your images, for some reason, do not load for me.

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Apr 22, 2020 0
Community Beginner ,
Apr 22, 2020

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I just checked, they do not load for me neither. 

 

EVTViewer.jpgBSOD.jpg

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Apr 22, 2020 0