Creative Cloud Freezes - M1 BigSur

Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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Hello,


Creative cloud just freezes once i open it, like i can move the window, but cant click on anything.

Tried: uninstall, clean,repair, reinstall,installed the m1 version, restart device, cursing..nothing worked.

 

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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thanks for the suggestion, yet as i said, Creative Cloud app freezes, so i can NOT click on uninstall as in the suggested link:

https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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how could you install apps if cc freezes when opening?

 

or did everything work for a while before problems started?

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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exactly, i had all apps working good; then suddenly creative cloud is not working and i when i open any adobe software freezes except adobe dream weaver!

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
search for and manually delete all adobe files/folders
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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thanks for the follow up, yet it didnt work.

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1615926474999.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Mar 15, 2021 Mar 15, 2021

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I have exactly the same problem. Once I reinstall, clicking my mouse does nothing therefore I can't go anywhere. Installation worked last week

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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quote

Installation worked last week


By @marya1713404

Try System Restore?

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New Here ,
Mar 16, 2021 Mar 16, 2021

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same problem here.. tried uninstalling everything, restarting, reinstalling everything.. issue remains..

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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did you run the cleaner and do everything recommended above in the correct order?

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Yes I did. Three times 🙂
I got tired of it, so I searched for files containing 'adobe' in the name and deleted them all. All application support, all apps, all cache, everything. Than restarted and installed again and now it works.

Ofcourse I loose all my preferences and settings 😞

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