Creative Cloud Frozen, can't click anything

New Here ,
Mar 21, 2021 Mar 21, 2021

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I've just received a new macbook air (M1, 16GB) and set up from my old computer's time machine backup. Creative Cloud is frozen. All CC apps stop responding, nothing loads. 

 

CC will open but I cannot click on anything. I can scroll up and down as seen in the attachment but can't click anything. I can't uninstall CC because it tells me I have apps that depend on it, but I can't uninstall the apps because CC won't let me click on anything. I can't even sign out. 

 

I have deleted everything in OOBE and restarted several times. Only one other computer is signed in to my account, withing the allowance, and that computer is shut down. 

 

I don't know what to do next to get CC to respond. Thanks for your help. 

TOPICS
Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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don't use time machine with adobe programs.

 

undo whatever's been done and then properly install adobe programs by installing the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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