Highlighted

creative cloud gives error on Mac when. launching apps says it is damaged when it is obviously not

New Here ,
Sep 05, 2020

Copy link to clipboard

Copied

 the creative cloud core app that installs acrobat and it isAdobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'.
This is the error it gives me here is an image of it
 
Screen Shot 2020-09-05 at 11.19.36 PM.png
TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

Views

33

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

creative cloud gives error on Mac when. launching apps says it is damaged when it is obviously not

New Here ,
Sep 05, 2020

Copy link to clipboard

Copied

 the creative cloud core app that installs acrobat and it isAdobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'.
This is the error it gives me here is an image of it
 
Screen Shot 2020-09-05 at 11.19.36 PM.png
TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

Views

34

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 05, 2020 0
Adobe Community Professional ,
Sep 06, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2020 1
New Here ,
Sep 06, 2020

Copy link to clipboard

Copied

still get issue

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2020 0
kglad LATEST
Adobe Community Professional ,
Sep 07, 2020

Copy link to clipboard

Copied

reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 1