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Creative cloud has destroyed my mac

New Here ,
Mar 02, 2020

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after owning creative cloud for a month it has since tried to install an update which continuously failed and froze my Mac. Now it won't even boot, gets up to the Apple loading screen and reboots or freezes. Tried all the usual fixes, resetting p-ram, booting in recovery mode. Nothing. Absolutely furious. 

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Creative cloud has destroyed my mac

New Here ,
Mar 02, 2020

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after owning creative cloud for a month it has since tried to install an update which continuously failed and froze my Mac. Now it won't even boot, gets up to the Apple loading screen and reboots or freezes. Tried all the usual fixes, resetting p-ram, booting in recovery mode. Nothing. Absolutely furious. 

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Creative Cloud

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645

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Mar 02, 2020 0
Adobe Employee ,
Mar 02, 2020

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Griffi1984, I am sorry that does sound frustrating. Do you recall what type of errors you were receiving?  Are you currently able to boot the Mac?  If not, then please work with Apple, or a local computer store, so that the computer can be booted.

 

Once the Mac is running, you can use the process listed in  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html to locate any error messages that occur while installing Creative Cloud applications.

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Mar 02, 2020 0
New Here ,
May 01, 2020

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Same problem here! Absolutely obliterated my iMac.

No solution to get past the boot screen, had to restore from a Time Machine backup. Trying to uninstall CC now (most difficult task ever) ready for a fresh install.

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May 01, 2020 0