Creative Cloud infinite wheel loading

Community Beginner ,
Jan 22, 2018 Jan 22, 2018

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Hi there,

I can install creative cloud with no problem, but on startup, the wheel dont stop loading and dont appear me the login screen. This happens only in Windows 7 with all updates.

In another pc, with a clean windows windows 7 install and i can login normmally.

Any ideias of some update from windows which can break login on cc?

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correct answers 1 Correct Answer

LEGEND , Jan 22, 2018 Jan 22, 2018
App doesn't open | Progress wheel spins continuallyhttps://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

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LEGEND ,
Jan 22, 2018 Jan 22, 2018

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App doesn't open | Progress wheel spins continually

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

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Community Beginner ,
Jan 22, 2018 Jan 22, 2018

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Already do that. Doesnt work

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Adobe Community Professional ,
Jan 22, 2018 Jan 22, 2018

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Community Beginner ,
Jan 22, 2018 Jan 22, 2018

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Already do that too. No results

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Adobe Community Professional ,
Jan 22, 2018 Jan 22, 2018

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confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

if that doesn't help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html or contact @AdobeCare via twitter.

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Community Beginner ,
Jan 22, 2018 Jan 22, 2018

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Yes, i can access to secure servers.

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Adobe Community Professional ,
Jan 22, 2018 Jan 22, 2018

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then contact adobe support so they can run through the message 3 steps with you.

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New Here ,
Jan 05, 2021 Jan 05, 2021

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LATEST

https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html Follow this short guide, it helped me when nothing else was working

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