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Creative Cloud Install error

New Here ,
Feb 24, 2020

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I have Adobe Creative Cloud on a Mac Pro 2019 Catalina. I get a message that I need to install Adobe Creative Cloud. I have downloaded ACC but when I attempt to launch the installer, nothing happens. 

 

I spent 33 minutes on an Adobe chat and all but 1 minute was waiting for his responses. I hope someone can help.

 

JT

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Creative Cloud, Installation

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Creative Cloud Install error

New Here ,
Feb 24, 2020

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I have Adobe Creative Cloud on a Mac Pro 2019 Catalina. I get a message that I need to install Adobe Creative Cloud. I have downloaded ACC but when I attempt to launch the installer, nothing happens. 

 

I spent 33 minutes on an Adobe chat and all but 1 minute was waiting for his responses. I hope someone can help.

 

JT

TOPICS
Creative Cloud, Installation

Views

287

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Feb 24, 2020 0
Adobe Community Professional ,
Feb 24, 2020

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do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Feb 24, 2020 0
New Here ,
Feb 29, 2020

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Hi

 

Will I lose all my Lightroom and Photoshop Preferences? 

 

Thanks,

John

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Feb 29, 2020 0
Adobe Community Professional ,
Mar 01, 2020

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yes, if done correctly.

 

if you want to restore your preferences, copy them before removing them.

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Mar 01, 2020 0
New Here ,
Mar 01, 2020

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I can't follow the uninstall instructions described in the first link because Adobe CC app is non functional and I can't install it.

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Mar 01, 2020 0
Adobe Community Professional ,
Mar 01, 2020

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did you run the cleaner?

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Mar 01, 2020 0
New Here ,
Mar 01, 2020

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I just did and was able to launch CC after rebooting.  Installed Lightroom Classic which is working fine but I am getting the "waiting for connection" message. Sync is on.

 

Thanks.

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Mar 01, 2020 0
Adobe Community Professional ,
Mar 02, 2020

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carefully follow the steps in the first response to your post.

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Mar 02, 2020 0
New Here ,
Mar 02, 2020

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Already did that. 

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Mar 02, 2020 0
kglad LATEST
Adobe Community Professional ,
Mar 02, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Mar 02, 2020 0