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Creative Cloud install freezes

New Here ,
Feb 22, 2020

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Hi. I've been trying to install CC for the past two days and every time I try (which is about 3 or 4 times now) it ends up freezing somewhere along the installation process, whether it's 54.0% or 62.0%. Please can someone help me with this before I lose my mind? Thank you.

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Creative Cloud, Installation

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Creative Cloud install freezes

New Here ,
Feb 22, 2020

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Hi. I've been trying to install CC for the past two days and every time I try (which is about 3 or 4 times now) it ends up freezing somewhere along the installation process, whether it's 54.0% or 62.0%. Please can someone help me with this before I lose my mind? Thank you.

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Creative Cloud, Installation

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253

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Adobe Community Professional ,
Feb 23, 2020

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what's your os?

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New Here ,
Feb 23, 2020

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Windows 10

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Adobe Community Professional ,
Feb 23, 2020

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your os needs to be 64 bit.

 

if it is, you have something on your computer preventing the app from writing files on your computer.  disable av/antimalware etc and run the app as admin by right clicking>run as admin.

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New Here ,
Feb 24, 2020

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I did all that but it didn't help, unfortunately

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Adobe Community Professional ,
Feb 23, 2020

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See here:

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

 

Also:

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Dan3694 LATEST
New Here ,
Feb 24, 2020

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As far as I know I've updated everything that needs updating; I tried again last night but no luck.

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Most Valuable Participant ,
Feb 24, 2020

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Here are some other suggestions to try, if still no luck:

 

https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241

 

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